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• What are the Limited Editions from Nespresso?

  Every year, Nespresso introduces one or more limited editions as a surprise to our Club members with the latest coffee discoveries. Due to its exclusive features, this limited edition is available until our stock runs out.

   

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• Where can I buy Nespresso machine and capsules?

  Nespresso machine and capsules can be purchased from the following channels:
  
  1. Our website at www.nespresso.com  (please select Malaysia as country of preference)
  
  2. Our mobile application (available for iPad, iPhone and Android). Download the Nespresso mobile app here.
  
  3. Phone ordering via our toll-free hotline at 1800 80 7001 (8:00 - 22:00 Monday - Sunday)
  
  4. Nespresso Boutiques

  Visit any of our official Nespresso Boutiques located across Malaysia to explore products, enjoy tastings, and get expert advice.
  Popular locations include:

  • Pavilion Kuala Lumpur

  • The Gardens Mall

  • Gurney (Penang)

  • Sunway I63 Mall

  • One Utama

  • Mid Valley Southkey (Johor)

  • Sunway Pyramid

  *You can use our store locator here 

   

  5. Official Retail Partners

  Nespresso machines are also available at major retailers such as:

  • Harvey Norman

  • Senheng

  • Seibu The Exchange TRX

  • Isetan

  • BHB - Ban Hin Bee

  • Lazada and Shopee (Official Nespresso Stores)

  
  Opening hours: 10:00am to 10:00pm
  
  *Our capsules cannot be purchased in department stores, in tableware or appliance shops. In order to be able to guarantee the best-in-class service and quality, Nespresso has chosen to manage the sales of the capsules in-house. This ensures maximum freshness and preservation of your capsules upon arriving at your home (or office), thus guaranteeing the highest quality coffee experience, cup after cup.

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• Does Nespresso provide coffee solutions for businesses?

  Yes, Nespresso offers Professional coffee solutions specially designed for offices, hotels, restaurants, and other business settings.

  Whether you're serving employees, clients, or guests, Nespresso Professional provides:

  • A range of commercial-grade coffee machines

  • High-quality coffee blends in convenient capsules

  • Maintenance and servicing support

  • Flexible subscription and purchase options

  To explore business solutions or request a demo, contact our Nespresso Professional team 1800 80 6507 (8am to 10pm Monday-Sunday) or visit the Nespresso Professional Malaysia website.

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• What decaffeination process does Nespresso use?

  The green coffee is soaked in water of around 80° C for about an hour. The caffeine dissolves into the water.
   
  The coffee is then removed from the water and carbon is added to the water to remove the caffeine. After that the coffee is put back into the water to dry out and reabsorb the natural coffee bean aromas. The usual grinding and roasting methods are then employed.
   
  The removal of caffeine is, therefore, completely natural. This decaffeination process removes up to 99.9% of the caffeine from the coffee beans.

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• How many calories does a Nespresso capsule contain?

  The calorie content in an Espresso cup is negligible. There are 1260 Kj (300 Kcal) in 100 grams of roasted and ground coffee. The Nespresso Espresso capsules contain an average of 5.5 grams of coffee and Lungos contain around 7 grams. The fact that the ground coffee is dissolved in water means that a cup of coffee contains even fewer calories. A 40 ml Espresso contains around 0.6 calories and a 110 ml Lungo contains around 1 calorie.

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• How much caffeine is contained in each capsule?

  The quantity of caffeine depends on the Grand Cru and is defined by the proportion of Robusta in the blend (Robusta contains more caffeine than Arabica) and the grammage of coffee per capsule.

  • The Espresso range (40 ml) varies from 50 to 70 mg caffeine per cup. Kazaar is an exception as it is very high in Robusta and contains 120 mg of caffeine.

  • The Lungo coffees (110 ml) range from 60 to 80 mg caffeine per cup.

  • The decaffeinated coffees contain 2-4mg caffeine per cup.

  All coffees in the Professional line contain between 60 to 85 mg caffeine per cup.

   

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• Do the Nespresso capsules contain allergens?

  Nespresso capsules do not contain any source of food allergens. However we suggest that it would be best to consult your family doctor before consumption.

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• What’s in a Nespresso capsule?

  Our Original, Out-of-Home capsules contain only 100% roast and ground coffee.  There are no additives in our permanent range nor in our Limited Editions. 

  The exceptions are flavoured variations that we have in our Original (Ciocattino, Vanilio, Caramelito) and Out-of-Home (Espresso Vanilla and Espresso Caramel) which contain natural flavouring.

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• Does Nespresso offer tea or hot chocolate capsules?

  Nespresso foremost priority is sourcing the highest quality coffee beans and providing exquisitely unique espresso blends to our members worldwide.  At this time, we do not have any plans to add tea or hot chocolate related capsules to our coffee capsules selection.  We do offer Limited Edition and flavoured Variation espressos each year.

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• Why does Nespresso use aluminum to pack their capsules?

  No other capsule material that we have examined can protect the freshness and aromas of our coffees, while interacting with our machines in such a way as to consistently produce the high quality coffee that our consumers have come to expect. In addition, aluminum also has the unique advantage of being infinitely recyclable.

  The use of aluminum also allows us to eliminate the need for any additional packaging or overwrap to protect freshness, and its lightweight provides environmental advantages from a logistics perspective providing further advantages from a sustainability perspective.

  Nespresso capsules are totally protected from air and light to ensure freshness over time: aluminium is the only material to guarantee such optimal protection. Nespresso aluminium capsules are coated with a food-grade lacquer to prevent any contact between the aluminium and the ground coffee.

  Aluminum is also a material that can be infinitely recycled without losing any of its properties (approximately one third of the world aluminum demand is met by recycled sources and 75% of the aluminum ever produced is still in circulation). Coffee grounds can also be reused in a number of ways. They can be used for example, as a natural fertilizer for agriculture or as an energy source for the production of electricity or domestic heating.

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• Can pregnant women drink coffee?

  It is generally safe for expectant mothers to consume a total of 300mg of caffeine a day.  However we suggest that it would be best to consult your family doctor before consumption.

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• Where does your aluminum come from?

  Nespresso recently announced that it will be the first company to use responsibly-sourced aluminium, supplied by Rio Tinto, to produce its coffee capsules.  We are working with Rio Tinto to fulfill our commitment of sourcing 100 percent sustainable aluminum by 2020.

  Nespresso helped form the Aluminium Stewardship Initiative (ASI) in 2009 with the International Union for the Conservation of Nature (IUCN), WWF, Rio Tinto Alcan and others, to develop an international standard for responsible aluminium.  This standard was released in 2017.

  The ASI sets out standards to promote the protection of biodiversity, respect for indigenous people’s rights, water management and low-carbon emissions during the production of aluminium.

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• Is there furan in my coffee?

  All types of coffee, including roast and ground coffee, contain small amounts of furan in levels that are not a concern.  Furan is an organic compound that is formed naturally in foods during heating or cooking.  It’s naturally present in a wide variety of foods and beverages such as grilled vegetables, baked bread, grilled chicken, canned and jarred foods, and all types of coffee.

  Furan is generated in coffee during the roasting process, which is a key step in coffee manufacturing, as roasting develops the typical taste and aroma of coffee.

  The consumption of coffee, regardless of how it is prepared, is considered safe by all food safety authorities. Regulatory bodies, including the US Food and Drug Administration (FDA) and The European Food Safety Authority (EFSA 4104, 2015), have made no recommendations about the maximum levels of furan in dietary intake

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• Is there acrylamide in my coffee?

  Acrylamide is a component that naturally forms in cooked products, such as bread, chips and cookies. Acrylamide levels in coffee are not harmful to health, and all Nespresso coffees are below the indicative values ​​given by the European Commission, which is 450 microgams / kilo, and are therefore considered safe by food safety authorities.

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• Does crema come from additives?

  No, it is 100% coffee.  The crema is a naturally-formed foam of coffee and air, produced during the extraction process and is the sign of high quality coffee as defined by the Specialty Coffee Association.

  Our unique technology delivers the right balance of water temperature, quantity and speed, along with 19-bar pressure for our Original machines and Centrifusion for our Vertuo machines, creating a crema that is the marker of a traditional espresso.

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• Does Nespresso practice "flash roasting"?

  No, Nespresso practices traditional coffee roasting methods.

  The roasting of coffee is a crucial and delicate step, because it is during this stage that the green coffee reveals its unique personality, its taste and its aromas. Nespresso roaster experts do not practice "flash roasting" and adapt the roasting of coffee beans according to their own characteristics and the recipe to produce to create exceptional quality Grands Crus. At Nespresso roasting can vary from 6 to 16 minutes and from 200 ° C to 240 ° C.

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• Can I use compatible or third-party capsules with my Nespresso machine?

  We recommend that only authentic Nespresso capsules are used with our machines to ensure optimum machine performance.

  Using non-Nespresso or compatible capsules may:

  • Affect the brewing performance or taste

  • Cause machine damage not covered under warranty

  • Result in capsules getting stuck or leaking

  For the best coffee quality and to protect your machine, we recommend using only official Nespresso capsules.

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• Are Nespresso capsules halal certified?

  Yes, Nespresso capsules sold in Malaysia are halal certified and suitable for Muslim consumption.

  All Nespresso coffees are made from:

  • 100% pure roast and ground coffee, or

  • Coffee with natural flavorings (for flavored capsules)

  They do not contain alcohol, animal-derived ingredients, or non-halal substances.
  
  

  For more information or to request a copy of the halal certification, feel free to contact Nespresso Customer Service at 1800 80 7001.

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• Do Nespresso capsules have an expiration date?

  
  Nespresso capsules have a "Best Before" date, not an expiration date.
  
  ✔ Safe to drink after Best Before date
  ✔ No added preservatives
  ✔ Best enjoyed before the printed date for full flavor and aroma
  
  Nespresso capsules are hermetically sealed in order to maintain the coffee at its absolute best. As a result, the coffee in the capsule is kept fresh for at least a year after production. Nespresso guarantees a shelf life of at least 2 months upon delivery of coffee capsules. You can test the freshness of a capsule by gently pressing the silver membrane. If it offers resistance, the capsule can still be used. Production and best before date can be found on every sleeve.

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• Is it safe to consume Nespresso coffee after the Best Before Date (BBD)?

  Yes, it is safe to enjoy Nespresso coffee even after the Best Before Date. While the aroma intensity of some blends may slightly decrease over time, the coffee remains perfectly safe to consume. Our capsules are hermetically sealed to preserve freshness and protect the coffee naturally.

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• Do Nespresso coffees contain any additives or preservatives?

  No, Nespresso coffees do not contain any additives or preservatives. Our capsules are filled with 100% roast and ground coffee, or decaffeinated roast and ground coffee. For our flavored varieties, only natural flavorings are added. The freshness is preserved thanks to our hermetically sealed capsules, which lock in the aroma and flavor without the need for any added substances.

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• What is new about the Vertuo system?

  You can make espressos to larger cups with Vertuo - from espressos (40ml) and double espressos (80ml), to longer cups (150-230ml) and single-origin, iced-coffee and flavoured options.

  There’s even something to share with Carafe Pour-Over Style (535ml). Behind the scenes, the technology uses gentle Centrifusion™ extraction, recognizing each capsule and adapting the parameters accordingly to create your perfect coffee style.

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• How does the barcode reader work?

  Vertuo machine uses barcode recognition and a brewing extraction system to create your coffee experience. The unique barcode on each capsule adjusts the flow and volume of water, temperature, infusion time and capsule rotation to make the best part of your coffee experience - your perfect coffee, every time.​

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• What if something goes wrong with my machine after purchase?

  Get an immediate diagnosis of your machine by connecting your machine to the Nespresso App or calling 1800 80 7001 (toll-free).

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• What are the delivery charges for the machine?

  Free courier delivery on all machines purchased.

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• Is Nespresso Vertuo better than Original?

  The two systems are different and will appeal to different types of coffee lovers. Original is designed for people seeking the classic espresso and espresso-based coffees(Americanos, cappuccinos and lattes) while Vertuo is for coffee lovers who perfer a large cup of coffee with the same high quality that Nespresso's Original is known for.

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• Why are some Vertuo capsules priced higher than Original capsules?

  The price of Nespresso Vertuo capsules reflects the innovative technology and the versatility that the machine offers in brewing multiple coffee preparations and varieties with the same, high quality in cup result. The sophisticated Vertuo capsules incorporate new technology, including a bar code on each capsule, which facilitates a product intelligent extraction system, allowing the machine to recognize each expertly developed coffee.

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• Why is there no crema when I extract a coffee with my Vertuo Next machine?

  This may be observed within the first few extractions and it is because the extraction technology used in Vertuo Next is designed to ensure a smoother and more indulgent appearance overtime after a few extractions.

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• What is Nespresso Vertuo Coffee System?

  Nespresso Vertuo is the next generation of at-home coffee systems. Developed through many years of research and development, Vertuo has revolutionised the way that coffee is extracted with its unique, patented Centrifusion™ technology and a specially crafted, dedicated set of coffee capsules, which together enable customers to make a wide range of high quality coffee in a variety of styles and cup sizes. The intelligent system uses barcode technology to recognise each of the 27 Nespresso coffees from its permanent range, adjusting the brewing parameters to extract each blend precisely how it was meant to be enjoyed.

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• Where does the name Vertuo come from?

  The name Vertuo derives from the word “Virtuoso,” which means mastering an expertise. In this case, the name aims to underpin Nespresso’s mastering of the highest quality coffee for our consumers’ pleasure.

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• How is Vertuo different from other coffees such as filter coffee or instant?

  Vertuo will create a new high-quality coffee segment in Singapore. The Vertuo system revolutionizes the way that coffee is brewed with its Centrifusion™ technology and a range of capsule that together allow for different coffee sizes from a large cup to espresso. Brewing a cup of coffee with Vertuo is very convenient and easy to use as it automatically recognizes the coffee blend being brewed at a touch of a button, and then adjusts extraction parameters to create the perfect coffee finished with a silky and generous crema.

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• Why is there not an integrated milk solution?

  With Vertuo you can easily get an outstanding in-cup result by simply pouring milk before the coffee is extracted, which we call the Reverso™. While the coffee is filling the cup, milk nicely mixes with the crema and the coffee to give a unique smooth and indulgent beverage.

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• What is the caffeine content of the coffees?

  The amount of caffeine is different for each coffee and depends on two factors: the proportion of Robusta in the blend, and the quantity of ground coffee used to prepare the cup. For Vertuo, the caffeine content varies depending on the cup size and coffee blend:

  Espresso (40ml): 70-150mg/cup

  Gran Lungo (150ml): 120-200mg/cup

  Mug (230ml) and Alto (355ml): 140-200mg/cup

  Half Caffeinato (230ml): 90mg/cup

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• Can I recycle Vertuo capsules?

  All Nespresso capsules are made from aluminium and can be recycled. Bring your used capsules to one of our collection points, drop them off at your nearest Nespresso store or waste collection center, or fill your recycling bag with used capsules and give it to the postperson when they next deliver your order. By adding capsule recycling to your coffee ritual, your coffee won't only taste good, it feels good too.

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• What are the cups sizes available?

  Espresso, Double Espresso, Gran Lungo, Mug, Alto & Carafe.

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• Do the different extraction technologies in the various Vertuo machines change the taste of the coffee?

  The result in cup will always be similar from a Vertuo machine to another. You will find the same great taste and quality Nespresso coffees are known for. However, the different extraction technology used in Vertuo Next might result in some coffees having a more intense taste, while keeping the same aromatic profiles they are known for.

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• Can I use Vertuo capsules in my Original machine?

  No. The Nespresso Original and Vertuo use different capsules, which interact with the systems in different ways.

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• Can I make a cappuccino or latte with Vertuo coffees?

  Yes, simply pair your Vertuo machine with an Aeroccino milk frother and you can create a range of hot and cold frothed milk recipes, including a macchiato, cappuccino or latte. We recommend the Vertuo range of Espresso and Double Espresso capsules for these recipes.

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• Why does Vertuo have a different range of coffee blends to the Original system?

  When it comes to crafting our blends, the process is unique. This includes a rigorous bean selection, expert blending, roasting and grinding for an optimal interaction with the specific brewing parameters of the Vertuo machine.

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• How many capsules come in each sleeve?

  There are ten capsules per sleeve. The side panels on the sleeves show the coffee name, the cup size and the intensity. The coffee description as well as the aromatic profile with milk are on the bottom of the package.

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• Are the Vertuo capsules Halal certified?

  Yes. Nespresso Coffee are compliant with the Muslim religious requirements, and are thus Halal certified, respectively.

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• Do the Vertuo capsules contain any allergens or gluten?

  No, Nespresso Coffees do not contain any source of food allergens or gluten.

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• What are the Nespresso suggested recipes for Iced Coffee?

  Our experts designed a thoroughly calibrated recipe that allows a perfect harmony of the final beverage, delivering developed aromatics and refreshment. This recipe is simple to prepare and exists in two variants, black or with milk.

  - black: 90g ice cubes + 40ml coffee + 90ml of cold water

  - with milk: 90g ice cubes + 40ml coffee + 90ml of cold milk froth

  Please note that respecting the precise proportions will allow an optimal result.

  Pick your preferred espresso and try it as an iced coffee.

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• What is the difference between a coffee bean and a coffee cherry?

  Coffee cherry is the fruit on the coffee tree, whereas the coffee bean is inside the coffee cherry that will be roasted and ground that will end up in your cup.

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• What is the ideal coffee preparation?

  Coffee is a very versatile drink that can be drunk and prepared in many ways. Nespresso proposes you a machine and a coffee to give you a perfect cup of coffee, time after time. Depending on the blend you choose, you can have a very strong Italian like espresso, or a larger smooth coffee, to a chocolate flavored coffee.

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• Are all Nespresso coffees good with milk?

  Yes, of course it depends on what you are looking for. Eg: Palermo Kazaar and Napoli are coffees that will preserve their roasted character in contrast with lighter coffees like Volluto for example that evolve more under the influence of milk. Intense coffees have the unique ability to retain their roasty, smoky and pleasing bitterness, even with the addition of milk into recipes. Lighter coffees on the other hand will develop caramel/biscuit notes when enjoy with milk. For sweet experiences, you can realize creative recipes you will find on ultimate coffee creations.

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• What are the available payment methods accepted by Nespresso Malaysia?

  Nespresso offers several secure and convenient payment options:
  
  

  1. Credit Card (Visa / Mastercard)
  All transactions are protected by SSL encryption and 3D Secure (3DS) technology to ensure your personal and payment details are safe during checkout.
  
  

  2. Pay by Link
  Prefer not to share your card details over the phone? No problem. Our team can send you a secure payment link via email upon your order through the Nespresso Club.
  
  Just contact us at 1800 80 7001 (8:00 AM – 10:00 PM, Monday to Sunday).
  
  

  3. Bank Transfer
  To pay via bank transfer, please reach out to the Nespresso Club at 1800 80 7001 during operating hours.
  
  

  4. Apple Pay
  Use your iPhone, iPad, or Mac to make quick and secure payments on nespresso.com or at Nespresso Boutiques.
  
  

  5. Google Pay
  Android users can enjoy fast, secure checkout on nespresso.com using supported devices.

   

  6. Paypal
  Pay easily and securely with your PayPal account at checkout. A great option if you prefer not to use your card directly.
  

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• How can I order Nespresso capsules?

  Nespresso capsules can be purchased from the following channels:

  1. Phone ordering via our toll-free hotline at 1800 80 7001 (8:00 - 22:00 Monday - Sunday)

  2. Our website at www.nespresso.com (please select Malaysia as country of preference)

  3. Our mobile application (available for iPad, iPhone and Android). Download the Nespresso mobile app here.

  4. Our retail boutiques. Find a store near you with the store locator

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• What are the available delivery options on the website?

  Enjoy free delivery with a minimum of MYR200 spend online (minimum 5 sleeves of capsules order applies).

  Delivery takes up to 3 working days for West Malaysia, Up to 4 working days for Langkawi and up to 7 working days for East Malaysia.

  The delivery time frame is subject to government latest’s movement control order protocols, peak sales season or high order volume period, please expect delay in your delivery.

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• How can I amend or cancel my order?

  If you wish to cancel or amend an internet order, please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) with your order reference number immediately.

  If the order has been processed before you contact the Nespresso Club and you wish to return the items ordered, please contact the Nespresso Club for our returns policy.

   

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• What is the minimum order to enjoy free delivery?

  Enjoy free delivery with minimum MYR200 spent online (minimum 50 capsules order applies). Delivery fee is now MYR 10.00 for West Malaysia and MYR 23.00 for East Malaysia for orders fall below MYR200.

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• My order has still not arrived. What should I do?

  If you have been waiting longer than the agreed delivery time period, please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) and our Coffee Specialists will be able to assist you.

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• Why can’t I buy Nespresso capsules outside of Nespresso?

  In order to be able to guarantee the best-in-class service and quality, Nespresso has chosen to manage the sales of the capsules in-house. This ensures maximum freshness and preservation of your capsules upon arriving at your home (or office), thus guaranteeing the highest quality coffee experience, cup after cup.

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• Can I have a product gift-wrapped by Nespresso?

  This service is currently not offered by Nespresso.

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• Can I send Nespresso capsules overseas?

  You cannot send orders abroad from Malaysia. If you would like to do so, you should use the Nespresso Club in the country in which you would like the products to be delivered. There is a flag icon on the top, right-hand side of the main screen. If you click on it, you can choose one of the various countries that allows you to order Nespresso capsules directly from that respective country.

  To order your coffee in another country, you will need to register a new account in the country you wish to purchase from. You cannot use your existing account to login to another country's website.

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• How can I return goods?

  We will, at our discretion, accept returns or exchange of goods (excluding coffee & other consumables) within 7 days from goods receipt only if:
  (1) the product is damaged before receipt of the same by you, or (2) there is a discrepancy between ordering and delivery, and provided always
  that (i) such product is still in its original package, and (ii) is accompanied by the relevant original invoice issued within the same country.
  For food safety requirements, no refund or exchange will be given for consumables (e.g. coffee and sugar).

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• What should I do if my package is damaged?

  If you have received a damaged package, please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) and our Coffee Specialists will provide you with the best possible solution.

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• What is the Nespresso subscription?
  The Nespresso Subscription Plan is a flexible program offered by Nespresso that allows customers to enjoy coffee and machines with a monthly payment model.

   

  Coffee Subscription Plan:

  Pay a monthly fee and receive the full amount plus 10% extra as credit to spend on a wide range of Nespresso coffee and accessories.

   

  Machine Subscription Plan:

  Get your Nespresso machine at only MYR 50 (one-off) plus affordable monthly commitments. Your monthly fee becomes coffee credit you can enjoy right away!

   

  Both plans are designed to give you flexibility, convenience, and access to exclusive benefits. Find more subscription details here

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• What are the payment methods for the Nespresso Subscription Plan?
  Nespresso Subscription Plans require a valid credit card for activation and monthly billing.

   

  🟢 Accepted Payment Method:

  - Credit Card (Visa/Mastercard)

  > Required for both Coffee and Machine Subscription Plans.

  > Monthly subscription fees will be automatically charged to the registered credit card.

  > The card must remain valid throughout the subscription period.

   

  🔴 Not Accepted:

  - Debit cards

  - E-wallets (e.g., GrabPay, Touch 'n Go)

  - Bank transfers

   

  Please ensure your credit card is up to date to avoid disruption to your subscription and benefits.

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• What is the validity of my club credit after cancelling my subscription?
  Upon cancellation of your Nespresso Machine Subscription Plan, any remaining Club Credit in your account will remain valid according to the Club Credit validity rules outlined in the Terms and Conditions.

  After this validity period, any unused credits will be automatically forfeited.

   

  We strongly encourage you to utilise your remaining Club Credit cancelling to avoid any potential losses.

   

  Need help?

  Call us at 1800 80 7001 — our team will be happy to assist you.

   

  For more details, please refer to the Terms & Conditions.

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• How do I cancel my Nespresso Subscription Plan?
  We're sorry to see you go — but if you'd like to cancel your subscription, here's how:

   

  Coffee Subscription Plan

  You may cancel your plan by contacting our Customer Relationship Centre at 1800 80 7001 (toll-free, 8am–10pm daily).

  Our team will assist with the cancellation process and confirm any remaining Club Credit or applicable charges.

   

  Machine Subscription Plan

  Machine Subscription Plans come with a 12-month Minimum Subscription Term. Early cancellation may result in:

  - A Cancellation Fee (refer to Terms & Conditions)

  - Outstanding payments that must be settled

   

  To cancel, please contact our Customer Relationship Centre at 1800 80 7001. Your subscription status will be reviewed before cancellation is confirmed.

   

  ⚠️ Note: Once cancelled, no new monthly credits will be issued. Any remaining Club Credit may be forfeited based on the Terms & Conditions.

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• Can I have more than one Nespresso Subscription Plan?
  No. Each Nespresso Club Member is only allowed one active Nespresso Subscription Plan at any given time.

   

  If multiple subscriptions are detected under the same customer, the most recent plan(s) will be automatically cancelled, and only the original (first registered) subscription plan will remain valid.

   

  For Machine Subscription Plan, if any machines from the cancelled plan(s) have already been dispatched, a Cancellation Fee will apply in accordance with the Terms & Conditions.

   

  ⚠️ Note: To avoid disruptions or charges, please ensure you only maintain one active subscription plan at a time.

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• Can I switch from one subscription plan to another?
  Coffee Subscription Plan:

  Yes, you may upgrade or downgrade your Coffee Subscription Plan. Please contact our Customer Relationship Centre at 1800 80 7001 (toll-free, 8am–10pm daily) to explore available options.

   

  Machine Subscription Plan:

  Changes are not allowed once your Machine Subscription Plan is activated. The plan is fixed for the full 12-month Minimum Subscription Term, including the selected machine and monthly fee.

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• How can I check how much subscription credit I have left?
  You can check your remaining Nespresso Subscription Credit through any of the following methods:

   

  Nespresso Website

  Log in at nespresso.com to view your current credit balance.

   

  Nespresso Mobile App

  Open the app and log in to your account. Your credit balance will be shown on the App.

   

  Customer Relationship Centre

  Call us at 1800 80 7001 (toll-free, 8am–10pm daily) and our Coffee Spealists will assist you.

   

  Your Club Credit is updated monthly upon successful payment. Please refer to the Terms & Conditions for Club Credit validity and other full details.

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• What happens if I stop paying for my subscription plan?
  Coffee Subscription Plan

  You may cancel your Coffee Subscription Plan at any time by contacting our Customer Relationship Centre at 1800 80 7001 (toll-free, 8am–10pm daily)

  Upon cancellation, your remaining Club Credit will remain valid according to the Club Credit validity rules outlined in the Terms and Conditions.

   

  Machine Subscription Plan

  If you stop paying before completing the 12-month Minimum Subscription Term:

  ⚠️ A Cancellation Fee will apply, depending on your selected plan (see details on the full Terms & Conditions)

  ⚠️ Your account may also be frozen and cancelled if payments remain unpaid for two consecutive months

   

  Please contact our Coffee Specialists if you're considering cancellation so we can assist you based on your plan type.

   

  📞 Need help? Call us at 1800 80 7001 (toll-free, 8am–10pm daily)

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• How do I know if I’m being charged for a Nespresso Subscription Plan?
  'You can confirm your Nespresso Subscription Plan charges through the following:

   

  ✅ Email Confirmation

  You’ll receive a monthly email once your payment is successfully processed.

   

  ✅ Credit Card Statement

  Look for a charge from Nestlé Products Sdn Bhd that matches your selected subscription plan. This will appear as a recurring monthly charge.

   

  ✅ Nespresso Account

  Log in to your Nespresso account to view your current plan status, billing history, and credit balance.

   

  Need help?

  Contact our Customer Relationship Centre at 1800 80 7001 (toll-free, 8am–10pm daily) if you need any assistance or clarification.

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• Can I pause or put my Nespresso Subscription Plan on hold?
  No. The Nespresso Machine Subscription Plan cannot be paused, held, or temporarily suspended at any point during the 12-month Minimum Subscription Term.

   

  Monthly payments must be made continuously and on time for the full duration of your subscription.

  Missed or late payments may lead to termination of your plan and forfeiture of any accumulated Club Credit, in accordance with the Terms & Conditions.

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• Can I change my machine or subscription plan after signing up?
  Coffee Subscription Plan

  You may upgrade or downgrade your Coffee Subscription Plan.

  To make changes, please contact our Customer Relationship Centre at 1800 80 7001 (toll-free, 8am–10pm daily) and our team will assist you with the available options.

   

  Machine Subscription Plan

  Once your Nespresso Machine Subscription Plan is activated, changes to your selected machine or plan are not allowed during the 12-month Minimum Subscription Term. Please ensure you select your preferred plan carefully before confirming your subscription.

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• Can I sign up for a subscription if I’m not a Nespresso Club Member yet?

  You’ll be prompted to register as a Nespresso Club Member during the subscription sign-up process — either online or in a Nespresso Boutique. Club Membership is required to activate and manage any Nespresso Subscription Plan.

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• Why do I need to provide my IC or passport number for verification?

  Starting 1 July 2025, all customers are required to verify their identity to activate a Nespresso Machine Subscription Plan. This verification step helps protect your account and ensures each subscription is legitimate and linked to the rightful individual. Your data will be securely handled in accordance with our Privacy Notice.

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• What happens if my payment fails?

  If a monthly payment fails, Nespresso will attempt to charge your credit card again for three consecutive days. Any unpaid amount will carry over to the next billing cycle. If your payments are outstanding for two months, your subscription will be cancelled, your Nespresso Club account access frozen, and any Club Credit balance forfeited. If this occurs before the end of your 12-month contract, a Cancellation Fee will apply (please refer to the Terms & Conditions for details).

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• What happens when my credit card expires?

  To ensure uninterrupted service, please update your credit card details on the Nespresso website before your current card expires. A valid credit card must remain on file throughout your subscription period.

  If your card expires and payment fails, our system will re-attempt payment for three consecutive days.
  
  As outlined in the Terms & Conditions, if payment remains outstanding for two months, your subscription will be cancelled, access to your Nespresso Club account frozen, and a Cancellation Fee will apply if the termination occurs before the 12-month Minimum Subscription Term.

  
  Once your Nespresso Club account is frozen, you will need to call our Customer Relationship Centre at 1800 80 7001 to update your card details and request for your account to be unblocked.
  
  

  For more details, please refer to the Terms & Conditions.

   

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• How can I change my email address?

  You need to log in to your internet account via www.nespresso.com if you wish to change your email address. Once you’ve logged in, click on “My Account” option at the top right corner of the page. Select the option “My personal Information" -> "Change my personal information" and enter your new email address.

  You can also contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) to update your email address.

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• I forgot my password. What should I do?

  If you have forgotten your password or would like to amend it, please go to www.nespresso.com and click on the link “forgotten your password?” found at the top right hand corner of the page. Enter your email address and a reset password link will be sent to your email. Please note that the reset password link only valid for 72 hours. If you do not receive a reset password email within 30 mins or the reset password link has expired, please call the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) and we will assist you immediately.

  You can also contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) to reset your password.

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• How do I register as a Club Member?

  Go to https://www.nespresso.com/my/en/registration or click on the "Register" button located at the top right corner of the page. Fill in your First Name, Last Name, email address and password (minimum 6 characters). You will use this email address and password to login to your Internet account.

  If you are an existing Nespresso Club Member, under "Do you already have a Nespresso Club membership number?", select "Yes", fill in your membership number and postal code of your address, click on "Continue" and you will complete your registration. You may now proceed to place your order.

  If you are not an existing club member, select "No" and click on "Continue". Fill in your delivery and/or billing address, telephone number and select "Continue". On the next page, register your Nespresso machine by selecting the model and entering your machine serial number and date of purchase. If you wish to register it later, click on "Skip Machine Registration". Your account is successfully created and you may now proceed to place your order.

  If you face difficulties during the registration process, please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday).

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• Where can I find my membership number?

  Your Nespresso membership number is created when you register with the Nespresso Club on the phone, at the Boutiques or on Nespresso's website at www.nespresso.com. You can find your membership number in the following ways:

  1. Order invoice

  2. In your Internet account after you login. Click on "My Account" and select "My Personal Information".

  3. In the second email (subject: Nespresso: Your Club Membership number) you receive when you register on the Nespresso website

  You are advised to provide your membership number whenever you contact us. This enables us to provide you with an answer as quickly as possible. You can also call the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) to enquire about your membership number.

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• I already have a club membership number. How do I register?

  Go to https://www.nespresso.com/my/en/registration or click on the "Register" button located at the top right corner of the page. Under "Do you already have a Nespresso Club membership number?", select "Yes, I have a Nespresso Club membership number" and enter your club membership number and the postal code of your address.

  You can also call the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) to activate your Internet account. Our Coffee Specialist will then send you an email to set up your password to activate your Internet account. (added this sentence)

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• I encountered the error code 711.

  We are unable to proceed with your order. Please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) and we will assist you.

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• I encountered the error code 716.

  We are unable to deliver to the address you have stated as the address falls outside of the delivery area. Please use an alternative delivery address for your order or contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday), specify the code 716 and we will arrange the delivery of your order.

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• I encountered the error code 743.

  You have already created an account with this e-mail and password on Nespresso website in a different country. If you would like to continue ordering on that Nespresso account, please choose your country flag by clicking on the flag icon located at the top right coner of the page to navigate to the site where your account was created.

  If you would like to register on Nespresso Malaysia website, please use a different email address or call the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) to migrate your existing account.

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• I encountered the error code 766.

  We were unable to proceed with your payment. Please return to the payment page and check that you have selected the correct payment mode and entered the correct credit card details. If you still encounter problems, please call the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) and specify the code 766 and we will assist you immediately.

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• I encountered the error code 814.

  You have already created an account with this e-mail and password on Nespresso website in a different country. If you would like to continue ordering on that Nespresso account, please choose your country flag by clicking on the flag icon located at the homepage to navigate to the site where your account was created.

  If you would like to register on Nespresso Malaysia website, please use a different email address or call the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) to migrate your existing account.

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• I encountered the error code 0x-xxx.

  An error has occurred due to website instability. Please try again in 5-10 minutes. If you continue to face this error, please call the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) and we will assist you immediately.

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• I have relocated to/from another country. How do I migrate my account?

  Please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) to migrate your existing account.

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• I cannot login my account.

  Have you registered for an Internet account previously?

  If yes, please reset your password by clicking on "Forgotten your password?" located at the top right corner of the page. You will receive a reset password link to reset your password. If you do not receive an email within 30 mins, please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday).

  If no, please register for a new account by clicking on "Register" located at the top right corner of the page or clicking on this link: https://www.nespresso.com/my/en/registration.

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• I've forgotten my email address

  Please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) and we will assist you immediately.

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• My reset password link has expired. What should I do?

  Please contact the the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) and we will send you a new reset password link. Please note that this link will expire in 72 hours.

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• How does the Boutique Pick Up service work?

  It is a special service which allows you to place your order and collect them at our selected Nespresso boutique. Once your online order is processed, your order will be ready for pick-up after 2 hours at the selected boutique. This is a complimentary free service and no minimum spending is required.
  
  *Products offered for this service includes capsules and selected machines only. Online exclusive coffee assortment packs, machine subscriptions and accessories are currently not available for Boutique Pick Up service.

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• Which boutique offer the Boutique Pick Up service?

  This service is available at The Gardens Mall Boutique, 1 Utama Boutique, Pavilion Boutique and Penang Gurney Plaza Mall Boutique.

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• Can I modify my order when I collect my order?

  Please contact our coffee specialist to cancel this order and place a new order if you wish to modify your order.

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• What if I change my mind, I no longer want to pick up from Boutique and opt for standard delivery instead?

  Please contact our coffee specialist at 1800-80-7001 to cancel your order and place a new order.

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• I have received damaged/defective products. What should I do?

  If you are not satisfied with the quality of the products you have received, we ask you to contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) or via the online contact form. You are advised to have the relevant packaging at hand when you call us. The production codes on the packs allow us to trace the production batch. Please also provide us with as much information as possible about the nature of the damage/defect as this will help us find an effective solution.

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• There is a change in the coffee taste of my capsules.

  To maintain the optimum temperature, flow and quality of your coffee, descale your machine regularly - after every 600 capsules or at least 1 times a year. The Nespresso Club offers a cleaning kit that has been especially designed for the Nespresso system and its components.

  Please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) or by email if you need further assistance.

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• How much does a repair cost?

  During the 2-year warranty period, Nespresso offers the Nespresso Assistance Package for machines that are covered with valid warranty.
  For machines that are out of/not covered with warranty you will be presented with a quote based on which you can decide whether you would like to proceed with the repair. Please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) for more information.

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• Cup size programming

  If you are not satisfied with the amount of coffee that your Nespresso machine provides, you can set the volume delivered.

  Please feel free to visit the Nespresso Assistance video page, where we provide a step-by-step Nespresso Assistance Service guide on each machine.

  This quantity will be saved in the memory of your machine. In future, your cup will be filled to this new level. The programming can be done for all coffee buttons on your machine.

  For any further information on your machine, please contact the Nespresso Club directly via our toll free number 1800 80 7001 (8:00 - 22:00 Monday - Sunday) for assistance.

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• My machine switches itself off after a while. Is this normal?

  Yes, our machine will turn itself off after 9 minutes of inactivity to minimise energy use.

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• How often should I descale my Nespresso machine?

  In order to keep your Nespresso machine in optimal condition, you are advised to descale your machine after every 400 to 600 capsules or at least once a year. This will help to maintain the optimal temperature and quality of your espresso. To purchase a descaling kit, please call the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) or purchase a descaling kit here.

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• I have purchased a descaling kit for another type of Nespresso machine. Can I use it anyway?

  The fluid in our descaling kit is identical so you can use the set with another Nespresso machine. Please ensure that you follow the appropriate descaling instructions for your machine.

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• How do I request a descaling reminder?

  You can activate the decaling alert on your internet account. To do so, simply log-in to www.nespresso.com with your email address and password and then select "My Account”. Under “My alerts”, you can then indicate that you would like to receive a reminder when it is time to descale your machine.

   

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• There is sometimes water in the drip tray. Where does this come from?

  There will always be some water in the drip tray as every time you eject a capsule, the remaining water from the capsule chamber is released into the drip tray.

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• I find coffee grounds in my cup. Is this normal?

  If a capsule is damaged (before or during the extraction), coffee grounds can be found into the cup. Check that a capsule was not crushed while closing the lever/slider. If so, rinse the system and look for the problem, such as:

  - full capsule container

  - capsule stuck in the capsule cage

  - capsule stuck in the extraction chamber

  Extraction system opened too soon (during or just after extraction). Wait 2 to 3 seconds before opening the extraction system.

  If you need further assistance, please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday).

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• How should I maintain my Aeroccino?

  1. It is necessary to clean the bottom of the jug after each single preparation to avoid the problem of milk remaining and it is impossible to clean the bottom of the jug (persistent milk deposit).

  2. The milk remainders can become odorous. It is necessary to clean the bottom of the jug after each single preparation with a damp cloth to avoid the problem.

  3. Use a damp cloth to clean the Aeroccino. Don't place it in the dishwasher. Start the cleaning procedure (refer to user manual for description of procedure). Repeat the procedure if needed.

  If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 1800 80 7001 (8:00 - 22:00 Monday - Sunday) or email from our website. A trained Coffee Specialist will be happy to assist you.

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• Where can I purchase a descaling kit?

  Descaling kits retail at MYR47.00 (for a set of 2 packets) and they can be purchased directly from our Nespresso website or via our toll-free hotline 1800 80 7001 (8:00 - 22:00 Monday - Sunday).

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• How do I find my machine serial number?

  As there are various serial numbers on the box and at the base of the Nespresso machine, please note that the Nespresso serial number can be located in one of the following places:

  - On the drip tray, printed on a removable sticker

  - At the base of the machine, printed on a removable sticker

  - On the original box of the machine

  The serial number consists of 19 alphanumeric characters which generally start with a '0’ (zero), with all letters in upper case.

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• What’s the difference between the Nespresso Barista and the Aeroccino milk frother?

  Both the Barista and Aeroccino devices help you elevate your coffee experience at home — but they serve different needs. Here's a simple breakdown:

  Aeroccino (3 or 4)

  A dedicated milk frother that’s fast and easy to use.

  • Main Function: Froths hot or cold milk for lattes, cappuccinos & flat whites

  • Models:

    • Aeroccino 3: 1-button, basic frothing

    • Aeroccino 4: 4-button, more texture options, dishwasher-safe

  • Froth Settings: Up to 4 (depending on model)

  • Cleaning:

    • Aeroccino 3: Hand-wash only

    • Aeroccino 4: Dishwasher-safe parts

  • Best For: Quick, consistent milk froth with minimal setup

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  Nespresso Barista

  A smart, multi-functional milk and recipe maker.

  • Main Function Barista: Makes a variety of drinks — hot & cold

  • Custom Recipes: Cappuccino, latte macchiato, flat white, iced frappé, mocha, hot chocolate & more

  • Touchscreen Interface: Select from over 20 built-in recipes

  • Cleaning: Dishwasher-safe jug

  • Best For: Coffee lovers who want more creativity and recipe variety

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• What’s the difference between Aeroccino 3 and Aeroccino 4?

  Nespresso’s Aeroccino milk frothers help you create café-style coffee at home. Here's a breakdown of the two models:

  🥄 Aeroccino 3

  • Functions: Hot froth, cold froth, or warm milk (1-button operation)

  • Material: Plastic body (black or white finish)

  • Cleaning: Hand-wash only

  • Capacity:

    • Hot milk: up to 120 ml

    • Frothed milk: up to 120 ml

  • Best for: Simple daily use and basic milk frothing
    
    

  ✨ Aeroccino 4

  • Functions: 4 settings – Hot milk, Hot dense foam, Hot airy foam, Cold foam (each with its own button)

  • Material: Stainless steel with handle

  • Cleaning: Dishwasher-safe (jug, lid, and whisk)

  • Capacity:

    • Hot milk: up to 240 ml

    • Frothed milk: up to 120 ml

  • Best for: Coffee lovers who enjoy variety, convenience, and easier cleanup

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• What is the recommended milk type for the Aeroccino and Barista devices?

  ✅ Dairy Milk

  • Full cream milk: Best for dense, creamy foam

  • Low-fat / skim milk: Produces lighter, airy foam

  🌱 Plant-Based Milk (Results may vary)

  • Oat milk (barista edition preferred): Froths well with smooth texture

  • Soy milk: Froths easily, good structure

  • Almond milk: Can froth, but may be lighter and less stable

  • Coconut milk: May froth inconsistently, results may vary

  💡 Tip: For best results, use cold milk (4–6°C) straight from the fridge and avoid exceeding the max fill lines.

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• Aeroccino - Burn marks

  
  Why do burn marks appear?

  Burn marks or milk residue can occur due to:

  • Overheating from running the frother multiple times without cooling down

  • Using the wrong type or amount of milk

  • Milk residue build-up not cleaned after each use

  • Exceeding the max fill line
    
    

  How to clean burn marks:

  1. Fill the Aeroccino with warm water and a drop of dish soap

  2. Soak for 30 minutes

  3. Use a non-abrasive sponge or soft cloth to wipe gently

  4. Rinse thoroughly and dry

  ⚠️ Note: Avoid using steel wool or abrasive cleaners — they can damage the non-stick coating.
  
  

  ✅ How to prevent burn marks:

  • Rinse and wipe after every use

  • Always use cold milk from the fridge

  • Do not exceed the max level indicators inside the jug

  • Allow the frother to cool down before reusing

  • Use recommended milk types for better frothing and easier cleaning

  If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 1800 80 7001 (8:00 - 22:00 Monday - Sunday) or email from our website. A trained Coffee Specialist will be happy to assist you.

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• Aeroccino - Flashing red light

  If the red light on your Aeroccino is flashing continually and the heating cycle stops prematurely, it means that your Aeroccino has detected that it is heating up too quickly. Please find below some common causes and resolutions for this:
   

  The Aeroccino is overheating

  • Cause: The device was used multiple times in a row without cooling down.

  • Fix: Let it cool for a few minutes, then try again. Rinse with cold water to speed up cooling.

  ---

  2. There’s milk residue or burn marks

  • Cause: Dried milk or buildup at the bottom of the jug.

  • Fix: Clean the jug thoroughly with a non-abrasive sponge and warm water.

  ---

  3. The whisk is missing or incorrectly placed

  • Cause: The device can’t froth or heat without the whisk.

  • Fix: Make sure the whisk is inserted correctly. Use the spring whisk for foam and flat whisk for just heating.

  ---

  4. The milk level is too high or too low

  • Cause: Overfilling or underfilling can trigger an error.

  • Fix: Keep milk between the min and max lines.

  ---

  5. The base or jug is wet

  • Cause: Moisture on the bottom of the jug or inside the base can cause malfunction.

  • Fix: Ensure both the jug and base are dry before use.

  ---

  6. Power or electrical issue

  • Cause: Loose plug or unstable power connection.

  • Fix: Unplug and plug it back into a secure outlet. Try a different socket if needed.

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• Aeroccino - Milk not frothing

  • Ensure the whisk is correctly installed. Use the spring whisk for froth.

  • Use cold milk, ideally between 4–6°C.

  • Stay within the min/max level indicators.

  • For plant-based milk, choose barista-style versions for better foam.

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• Aeroccino - Whisks not spinning

  If your Aeroccino’s whisk isn’t spinning, it can’t heat or froth milk properly. Here are the common causes and solutions:

  1. The Whisk Is Not Properly Attached

  • Cause: The whisk may be loose or not clipped in place.

  • Fix: Ensure the whisk is firmly inserted into the center of the jug. You should feel a small magnetic pull.

  ---

  2. Whisk Is Missing or the Wrong One Is Used

  • Cause: No whisk = no spinning.

  • Fix: Use the correct whisk:

    • Spring whisk for frothing

    • Flat whisk for just heating
      If missing, replacements are available via Nespresso.

  ---

  3. Magnet Is Dirty or Blocked

  • Cause: Milk residue or dirt may block the magnetic connection.

  • Fix: Clean the inside bottom of the jug and the whisk thoroughly with warm water and a soft sponge.

  ---

  4. Burn Marks or Residue Buildup

  • Cause: Heat and milk can cause residue to build up and block the spinning mechanism.

  • Fix: Remove any brown marks with a soft sponge and gentle cleanser. Avoid abrasive materials.

  ---

  5. Faulty Whisk or Magnet Issue

  • Cause: Rarely, the whisk or internal magnet may be faulty.

  • Fix: Try a replacement whisk first. If it still doesn't spin, contact our Coffee Specialist for technical help.

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• Aeroccino - Milkfroth is not hot enough

  • You may have used the cold foam button (blue light).

  • Try using the hot foam function (red light).

  • Check if the base is clean and making proper contact.

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• Aeroccino - Cannot turn on

  If your Aeroccino milk frother doesn’t power on, here are some common reasons and quick solutions:

  1. Check the Power Supply

  • Cause: Plug is not inserted properly or socket is faulty.

  • Fix:

    • Ensure the power cable is securely plugged in.

    • Try a different power outlet.

    • Check if other appliances work in the same socket.

  ---

  2. Improper Jug Placement

  • Cause: The frother won't power on if the jug isn't correctly placed on the base.

  • Fix:

    • Make sure the jug is sitting flat and centered on the base.

    • Ensure the contacts are clean and dry.

  ---

  3. Device Overheated

  • Cause: Multiple uses in a row without cooling can trigger an auto shut-off.

  • Fix:

    • Let the Aeroccino cool down for a few minutes.

    • Rinse the inside with cold water to speed up cooling.

  ---

  4. Faulty or Damaged Whisk

  • Cause: While this doesn’t affect power directly, a stuck or damaged whisk may prevent operation.

  • Fix:

    • Remove the whisk and check for damage or blockage.

    • Try starting the Aeroccino without the whisk to see if the light turns on.

  ---

  5. Internal Fault or Electrical Issue

  • Cause: If none of the above works, there could be an internal fault.

  • Fix:

    • Contact our Nespresso Coffee Spealist for further diagnosis and solutions.

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• Aeroccino - Milkfroth is of low quality

  Check type of milk: 1.5 % fat content, stored cool, package should be open max. 2 days
   
  Please note that 50 % milk froth, 50 % warm milk is normal.
   
  If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 1800 80 7001 (8:00 - 22:00 Monday - Sunday) or email from our website. A trained Coffee Specialist will be happy to assist you.

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• Barista - Cannot turn on

  • Ensure the power cord is properly connected.

  • Make sure the socket is working by testing with another appliance.

  • Try pressing the power button for a few seconds to reset.

  • If the screen is unresponsive, unplug and plug in again after 10 seconds.

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• Barista - Milk isn’t frothing properly

  • Use cold, fresh milk (not warm or near expiry).

  • Avoid overfilling — stay within the min and max level lines.

  • For plant-based milk, use Barista versions for better foam.

  • Check that the whisk is correctly attached and clean.

  • Remove any milk residue or burnt spots inside the jug.

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• Barista - Burnt Marks

  • This usually happens when:

    • There’s milk residue from previous use.

    • The whisk wasn't installed properly.

  • Solution:
    ➤ Let the jug cool, clean it thoroughly (non-abrasive sponge), and make sure to wash it after every use to avoid buildup.

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• Barista - Making noise or vibrating more than usual. Is that normal?

  • Some light noise or vibration is normal during use.

  • If excessive, check that:

    • The jug is seated correctly on the base.

    • The surface is flat and stable.

    • The whisk is installed properly.

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• Barista - Not heating or frothing at all?

  • Check that you’ve selected a recipe that requires heating.

  • If milk is below min level, the heating function might not start.

  • Make sure the jug is clean and fully dry at the base.

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• Barista - Can’t connect Barista to the Nespresso app?

  • Make sure Bluetooth is turned on on your mobile device.

  • Ensure the Barista is plugged in and powered on.

  • Your phone must be within close range (less than 1 meter).

  • Confirm the device hasn’t already been paired with another phone — if yes, unpair it first.

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• Barista - The app says “Device not found” — what should I do?

  Try the following:

  • Turn Bluetooth off and on again.

  • Restart the Barista device by unplugging and replugging it.

  • Close and reopen the Nespresso app.

  • Try pairing again.

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• Barista -Reset Barista’s Bluetooth connection?

  To reset:

  • Hold down the Start/Stop button for 5 seconds until the device beeps.

  • This will reset the pairing mode, allowing you to connect again via the app.

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• Barista - The device was connected before, but now it won't pair.

  • Forget or unpair the device from your phone’s Bluetooth settings.

  • Then reconnect it through the app as a new device.

  • Also check if your app needs an update.

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• Barista - App compatibility with the Nespresso Barista connectivity.

  • The Nespresso App works on iOS 13+ and Android 8.0+.

  • Ensure your app is updated to the latest version.

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• Barista - Do I need Bluetooth to use the Barista?

  No. Bluetooth is only needed for app-based recipes and updates.
  You can still use the built-in recipes on the Barista’s screen without connecting.

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• Why is Nespresso giving the option for digital invoices?

  Sustainability is at the heart of our business, and our commitment is to achieve a carbon neutral cup of Nespresso coffee by 2022 through reducing, reusing and recycling. In line with this, we are taking small steps to reduce paper usage. We have launched a new PDF digital invoice function on our website that allows our customers convenient access to their order invoices at any time. Thank you for joining us on this journey.

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• How do I retrieve my digital invoices?

  Log in to your account. Under “My Account” > “My Orders”, click on the PDF icon to download the invoice for your desired order.

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• How do I opt out of receiving digital invoice?

  Log in to our website. Under “My Account” > “Contact Preferences” > “PDF Invoicing”, you may uncheck the box and save your changes. This will opt you out of receiving digital invoices.

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• I opted out of receiving digital invoices. Can I opt in again?

  You may opt in again to start receiving digital invoices. Under “My Account” > “Contact Preferences” > “PDF Invoicing”, you may check the box and save your changes. Do note that digital invoices will not be available for the time periods where you were opted out of receiving digital invoices. Thank you for joining us on this journey to be more sustainable. 

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• I tried to download the digital invoice but received a message saying that the invoice of the order is not available online.

  This could be due to various reasons. For instance, it could be that the order was not invoiced, or you may have opted out of receiving invoices. Please contact our friendly Coffee Specialists at 1800 80 7001 (toll-free) or live chat with us on our website for assistance.

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• How will I know when my digital invoice is ready?

  You will receive an email notification once your digital invoice is ready, and it will be included in the email as an attachment. You may retrieve the digital invoice directly from the email or log in to your account and retrieve the digital invoice under “My Account” > “My Orders”.

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• How does Nespresso recycle the capsules?

  For many years, Nespresso has been supporting sustainable development initiatives by selecting the best coffees grown and harvested in sustainable farms and agricultural communities. The recycling of its capsules is a logical and key step in the company’s approach to sustainability.

  Nespresso capsules are packaged in a capsule made of aluminium, a material that best protects the freshness of the ground coffee and can be recycled infinitely. All components of the Nespresso capsule are recyclable: not only the aluminium, but also the coffee grounds. These two components are separated before being processed. To be recycled, aluminium is simply re-melted. This process, which requires very little energy, results in no loss of weight or quality and can be repeated infinitely.

  For more information, please visit https://www.nespresso.com/my/en/how-to-recycle-coffee-capsules.

   

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• How can I recycle my capsules if I’m ordering online?

  You can recycle your capsules in four easy steps:

  1. Dispose used coffee capsules into the recycling bag.

  2. Once full, seal tight.

  3. During your checkout process, tick the box Recycling@home. 

  4. Pass your full bag to the driver when he drops off your new order.

  *Recycling at home is available for West Malaysia (except Langkawi)

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• Can I bring my used capsules to a Nespresso Boutique for recycling?

  Yes, you can bring your used capsules to the nearest Nespresso Boutique for recycling. Please use the store locator here to find the nearest location to you.

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