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• What are the Limited Editions from Nespresso?

  Every year, Nespresso introduces one or more limited editions as a surprise to our Club members with the latest coffee discoveries. Due to its exclusive features, this limited edition is available until our stock runs out.

   

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• Where can I buy Nespresso machine and capsules?

  Nespresso machine and capsules can be purchased from the following channels:
  
  1. Our website at www.nespresso.com  (please select Malaysia as country of preference)
  
  2. Our mobile application (available for iPad, iPhone and Android). Download the Nespresso mobile app here.
  
  3. Phone ordering via our toll-free hotline at 1800 80 7001 (8:00 - 22:00 Monday - Sunday)
  
  4. Our boutique at the following address:

  Nespresso Boutique in The Gardens Mall

  
  F 241 C, The Gardens Mall, Mid Valley City,
  
  Lingkaran Syed Putra,
  
  59200 Kuala Lumpur
  
  Opening hours: 10:00am to 10:00pm
  
  Our capsules cannot be purchased in department stores, in tableware or appliance shops. In order to be able to guarantee the best-in-class service and quality, Nespresso has chosen to manage the sales of the capsules in-house. This ensures maximum freshness and preservation of your capsules upon arriving at your home (or office), thus guaranteeing the highest quality coffee experience, cup after cup.

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• Do Nespresso capsules have an expiration date?

  Nespresso capsules are hermetically sealed in order to maintain the coffee at its absolute best. As a result, the coffee in the capsule is kept fresh for at least a year after production. Nespresso guarantees a shelf life of at least 2 months upon delivery of coffee capsules. You can test the freshness of a capsule by gently pressing the silver membrane. If it offers resistance, the capsule can still be used. Production and best before date can be found on every sleeve.

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• What decaffeination process does Nespresso use?

  The green coffee is soaked in water of around 80° C for about an hour. The caffeine dissolves into the water.
   
  The coffee is then removed from the water and carbon is added to the water to remove the caffeine. After that the coffee is put back into the water to dry out and reabsorb the natural coffee bean aromas. The usual grinding and roasting methods are then employed.
   
  The removal of caffeine is, therefore, completely natural. This decaffeination process removes up to 99.9% of the caffeine from the coffee beans.

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• How many calories does a Nespresso capsule contain?

  The calorie content in an Espresso cup is negligible. There are 1260 Kj (300 Kcal) in 100 grams of roasted and ground coffee. The Nespresso Espresso capsules contain an average of 5.5 grams of coffee and Lungos contain around 7 grams. The fact that the ground coffee is dissolved in water means that a cup of coffee contains even fewer calories. A 40 ml Espresso contains around 0.6 calories and a 110 ml Lungo contains around 1 calorie.

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• How much caffeine is contained in each capsule?

  The quantity of caffeine depends on the Grand Cru and is defined by the proportion of Robusta in the blend (Robusta contains more caffeine than Arabica) and the grammage of coffee per capsule.

  • The Espresso range (40 ml) varies from 50 to 70 mg caffeine per cup. Kazaar is an exception as it is very high in Robusta and contains 120 mg of caffeine.

  • The Lungo coffees (110 ml) range from 60 to 80 mg caffeine per cup.

  • The decaffeinated coffees contain 2-4mg caffeine per cup.

  All coffees in the Professional line contain between 60 to 85 mg caffeine per cup.

   

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• Do the Nespresso capsules contain allergens?

  Nespresso capsules do not contain any source of food allergens. However we suggest that it would be best to consult your family doctor before consumption.

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• What’s in a Nespresso capsule?

  Our Original, Out-of-Home capsules contain only 100% roast and ground coffee.  There are no additives in our permanent range nor in our Limited Editions. 

  The exceptions are flavoured variations that we have in our Original (Ciocattino, Vanilio, Caramelito) and Out-of-Home (Espresso Vanilla and Espresso Caramel) which contain natural flavouring.

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• Does Nespresso offer tea or hot chocolate capsules?

  Nespresso foremost priority is sourcing the highest quality coffee beans and providing exquisitely unique espresso blends to our members worldwide.  At this time, we do not have any plans to add tea or hot chocolate related capsules to our coffee capsules selection.  We do offer Limited Edition and flavoured Variation espressos each year.

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• What is the difference between the Aeroccino and the Aeroccino 3?

  These two milk frothing devices are very similar, with the ability to achieve the same results for hot or frothed milk. Additionally, they can both prepare cold froth for iced cappuccinos. The Aeroccino+ is chrome plated and has a handle, while the Aeroccino3 has a modern ribbed look with no handle, and is available in 3 colours. The lid on the Aeroccino+ contains a storage area for your extra whisk while the Aeroccino3 comes with a spring removable whisk. The differences in volume are as follows:  

  Aeroccino+

  Maximum capacity for milk foam: 130 ml

  Maximum capacity for hot milk: 250 ml  

  Aeroccino 3

  Maximum capacity for milk foam: 120 ml

  Maximum capacity for hot milk: 240 ml

  The Aeroccino+ has been phased out in Malaysia and is not available for purchase.

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• Why does Nespresso use aluminum to pack their capsules?

  No other capsule material that we have examined can protect the freshness and aromas of our coffees, while interacting with our machines in such a way as to consistently produce the high quality coffee that our consumers have come to expect. In addition, aluminum also has the unique advantage of being infinitely recyclable.

  The use of aluminum also allows us to eliminate the need for any additional packaging or overwrap to protect freshness, and its lightweight provides environmental advantages from a logistics perspective providing further advantages from a sustainability perspective.

  Nespresso capsules are totally protected from air and light to ensure freshness over time: aluminium is the only material to guarantee such optimal protection. Nespresso aluminium capsules are coated with a food-grade lacquer to prevent any contact between the aluminium and the ground coffee.

  Aluminum is also a material that can be infinitely recycled without losing any of its properties (approximately one third of the world aluminum demand is met by recycled sources and 75% of the aluminum ever produced is still in circulation). Coffee grounds can also be reused in a number of ways. They can be used for example, as a natural fertilizer for agriculture or as an energy source for the production of electricity or domestic heating.

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• Can pregnant women drink coffee?

  It is generally safe for expectant mothers to consume a total of 300mg of caffeine a day.  However we suggest that it would be best to consult your family doctor before consumption.

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• Where does your aluminum come from?

  Nespresso recently announced that it will be the first company to use responsibly-sourced aluminium, supplied by Rio Tinto, to produce its coffee capsules.  We are working with Rio Tinto to fulfill our commitment of sourcing 100 percent sustainable aluminum by 2020.

  Nespresso helped form the Aluminium Stewardship Initiative (ASI) in 2009 with the International Union for the Conservation of Nature (IUCN), WWF, Rio Tinto Alcan and others, to develop an international standard for responsible aluminium.  This standard was released in 2017.

  The ASI sets out standards to promote the protection of biodiversity, respect for indigenous people’s rights, water management and low-carbon emissions during the production of aluminium.

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• Is there furan in my coffee?

  All types of coffee, including roast and ground coffee, contain small amounts of furan in levels that are not a concern.  Furan is an organic compound that is formed naturally in foods during heating or cooking.  It’s naturally present in a wide variety of foods and beverages such as grilled vegetables, baked bread, grilled chicken, canned and jarred foods, and all types of coffee.

  Furan is generated in coffee during the roasting process, which is a key step in coffee manufacturing, as roasting develops the typical taste and aroma of coffee.

  The consumption of coffee, regardless of how it is prepared, is considered safe by all food safety authorities. Regulatory bodies, including the US Food and Drug Administration (FDA) and The European Food Safety Authority (EFSA 4104, 2015), have made no recommendations about the maximum levels of furan in dietary intake

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• Is there acrylamide in my coffee?

  Acrylamide is a component that naturally forms in cooked products, such as bread, chips and cookies. Acrylamide levels in coffee are not harmful to health, and all Nespresso coffees are below the indicative values ​​given by the European Commission, which is 450 microgams / kilo, and are therefore considered safe by food safety authorities.

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• Does crema come from additives?

  No, it is 100% coffee.  The crema is a naturally-formed foam of coffee and air, produced during the extraction process and is the sign of high quality coffee as defined by the Specialty Coffee Association.

  Our unique technology delivers the right balance of water temperature, quantity and speed, along with 19-bar pressure for our Original machines and Centrifusion for our Vertuo machines, creating a crema that is the marker of a traditional espresso.

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• Does Nespresso practice "flash roasting"?

  No, Nespresso practices traditional coffee roasting methods.

  The roasting of coffee is a crucial and delicate step, because it is during this stage that the green coffee reveals its unique personality, its taste and its aromas. Nespresso roaster experts do not practice "flash roasting" and adapt the roasting of coffee beans according to their own characteristics and the recipe to produce to create exceptional quality Grands Crus. At Nespresso roasting can vary from 6 to 16 minutes and from 200 ° C to 240 ° C.

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• Can I use compatible capsules with Nespresso coffee machines?

  We recommend that only authentic Nespresso capsules are used with our machines to ensure optimum machine performance.

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• What is new about the Vertuo system?

  You can make espressos to larger cups with Vertuo - from espressos (40ml) and double espressos (80ml), to longer cups (150-230ml) and single-origin, iced-coffee and flavoured options.

  There’s even something to share with Carafe Pour-Over Style (535ml). Behind the scenes, the technology uses gentle Centrifusion™ extraction, recognizing each capsule and adapting the parameters accordingly to create your perfect coffee style.

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• How does the barcode reader work?

  Vertuo machine uses barcode recognition and a brewing extraction system to create your coffee experience. The unique barcode on each capsule adjusts the flow and volume of water, temperature, infusion time and capsule rotation to make the best part of your coffee experience - your perfect coffee, every time.​

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• What if something goes wrong with my machine after purchase?

  Get an immediate diagnosis of your machine by connecting your machine to the Nespresso App or calling 1800 80 7001 (toll-free).

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• What are the delivery charges for the machine?

  Free courier delivery on all machines purchased.

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• Is Nespresso Vertuo better than Original?

  The two systems are different and will appeal to different types of coffee lovers. Original is designed for people seeking the classic espresso and espresso-based coffees(Americanos, cappuccinos and lattes) while Vertuo is for coffee lovers who perfer a large cup of coffee with the same high quality that Nespresso's Original is known for.

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• Why are some Vertuo capsules priced higher than Original capsules?

  The price of Nespresso Vertuo capsules reflects the innovative technology and the versatility that the machine offers in brewing multiple coffee preparations and varieties with the same, high quality in cup result. The sophisticated Vertuo capsules incorporate new technology, including a bar code on each capsule, which facilitates a product intelligent extraction system, allowing the machine to recognize each expertly developed coffee.

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• Why is there no crema when I extract a coffee with my Vertuo Next machine?

  This may be observed within the first few extractions and it is because the extraction technology used in Vertuo Next is designed to ensure a smoother and more indulgent appearance overtime after a few extractions.

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• What is Nespresso Vertuo Coffee System?

  Nespresso Vertuo is the next generation of at-home coffee systems. Developed through many years of research and development, Vertuo has revolutionised the way that coffee is extracted with its unique, patented Centrifusion™ technology and a specially crafted, dedicated set of coffee capsules, which together enable customers to make a wide range of high quality coffee in a variety of styles and cup sizes. The intelligent system uses barcode technology to recognise each of the 27 Nespresso coffees from its permanent range, adjusting the brewing parameters to extract each blend precisely how it was meant to be enjoyed.

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• Where does the name Vertuo come from?

  The name Vertuo derives from the word “Virtuoso,” which means mastering an expertise. In this case, the name aims to underpin Nespresso’s mastering of the highest quality coffee for our consumers’ pleasure.

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• How is Vertuo different from other coffees such as filter coffee or instant?

  Vertuo will create a new high-quality coffee segment in Singapore. The Vertuo system revolutionizes the way that coffee is brewed with its Centrifusion™ technology and a range of capsule that together allow for different coffee sizes from a large cup to espresso. Brewing a cup of coffee with Vertuo is very convenient and easy to use as it automatically recognizes the coffee blend being brewed at a touch of a button, and then adjusts extraction parameters to create the perfect coffee finished with a silky and generous crema.

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• Why is there not an integrated milk solution?

  With Vertuo you can easily get an outstanding in-cup result by simply pouring milk before the coffee is extracted, which we call the Reverso™. While the coffee is filling the cup, milk nicely mixes with the crema and the coffee to give a unique smooth and indulgent beverage.

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• What is the caffeine content of the coffees?

  The amount of caffeine is different for each coffee and depends on two factors: the proportion of Robusta in the blend, and the quantity of ground coffee used to prepare the cup. For Vertuo, the caffeine content varies depending on the cup size and coffee blend:

  Espresso (40ml): 70-150mg/cup

  Gran Lungo (150ml): 120-200mg/cup

  Mug (230ml) and Alto (355ml): 140-200mg/cup

  Half Caffeinato (230ml): 90mg/cup

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• Can I recycle Vertuo capsules?

  All Nespresso capsules are made from aluminium and can be recycled. Bring your used capsules to one of our collection points, drop them off at your nearest Nespresso store or waste collection center, or fill your recycling bag with used capsules and give it to the postperson when they next deliver your order. By adding capsule recycling to your coffee ritual, your coffee won't only taste good, it feels good too.

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• What are the cups sizes available?

  Espresso, Double Espresso, Gran Lungo, Mug, Alto & Carafe.

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• Do the different extraction technologies in the various Vertuo machines change the taste of the coffee?

  The result in cup will always be similar from a Vertuo machine to another. You will find the same great taste and quality Nespresso coffees are known for. However, the different extraction technology used in Vertuo Next might result in some coffees having a more intense taste, while keeping the same aromatic profiles they are known for.

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• Can I use Vertuo capsules in my Original machine?

  No. The Nespresso Original and Vertuo use different capsules, which interact with the systems in different ways.

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• Can I make a cappuccino or latte with Vertuo coffees?

  Yes, simply pair your Vertuo machine with an Aeroccino milk frother and you can create a range of hot and cold frothed milk recipes, including a macchiato, cappuccino or latte. We recommend the Vertuo range of Espresso and Double Espresso capsules for these recipes.

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• Why does Vertuo have a different range of coffee blends to the Original system?

  When it comes to crafting our blends, the process is unique. This includes a rigorous bean selection, expert blending, roasting and grinding for an optimal interaction with the specific brewing parameters of the Vertuo machine.

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• How many capsules come in each sleeve?

  There are ten capsules per sleeve. The side panels on the sleeves show the coffee name, the cup size and the intensity. The coffee description as well as the aromatic profile with milk are on the bottom of the package.

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• Are the Vertuo capsules Halal certified?

  Yes. Nespresso Coffee are compliant with the Muslim religious requirements, and are thus Halal certified, respectively.

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• Do the Vertuo capsules contain any allergens or gluten?

  No, Nespresso Coffees do not contain any source of food allergens or gluten.

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• What are the Nespresso suggested recipes for Iced Coffee?

  Our experts designed a thoroughly calibrated recipe that allows a perfect harmony of the final beverage, delivering developed aromatics and refreshment. This recipe is simple to prepare and exists in two variants, black or with milk.

  - black: 90g ice cubes + 40ml coffee + 90ml of cold water

  - with milk: 90g ice cubes + 40ml coffee + 90ml of cold milk froth

  Please note that respecting the precise proportions will allow an optimal result.

  Pick your preferred espresso and try it as an iced coffee.

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• What is the difference between a coffee bean and a coffee cherry?

  Coffee cherry is the fruit on the coffee tree, whereas the coffee bean is inside the coffee cherry that will be roasted and ground that will end up in your cup.

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• What is the ideal coffee preparation?

  Coffee is a very versatile drink that can be drunk and prepared in many ways. Nespresso proposes you a machine and a coffee to give you a perfect cup of coffee, time after time. Depending on the blend you choose, you can have a very strong Italian like espresso, or a larger smooth coffee, to a chocolate flavored coffee.

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• Are all Nespresso coffees good with milk?

  Yes, of course it depends on what you are looking for. Eg: Palermo Kazaar and Napoli are coffees that will preserve their roasted character in contrast with lighter coffees like Volluto for example that evolve more under the influence of milk. Intense coffees have the unique ability to retain their roasty, smoky and pleasing bitterness, even with the addition of milk into recipes. Lighter coffees on the other hand will develop caramel/biscuit notes when enjoy with milk. For sweet experiences, you can realize creative recipes you will find on ultimate coffee creations.

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• What are the available payments modes on the website?

  Nespresso offers these payment methods:

  1. Credit card by Mastercard and Visa. Nespresso.com uses Secure Sockets Layer (SSL) software. This software is the industry standard and among the best software available today for secure on-line commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that they cannot be read as the information travels over the Internet.

  2. Bank transfer: to make a bank transfer, please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday).

  *Klang Valley areas including Kuala Lumpur, Petaling Jaya Shah Alam, Klang, Kajang, Cheras, Seri Kembangan, Serdang, Bandar Baru Bangi, Sungai Buloh, Puchong, Subang Jaya, Rawang, Putrajaya, Cyberjaya, Ampang, Batu Cave. 

  3. Apple Pay. Mobile payment service by Apple Inc. that allows users to make payments in person, in iOS apps, and on the web. Available to use in Nespresso Boutiques and Nespresso's website at www.nespresso.com.

  4. Google Pay. Mobile payment service by Google that allows users to make payments with Android phones, tablets and on the web. Available to use in Nespresso's website at www.nespresso.com

   

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• How can I order Nespresso capsules?

  Nespresso capsules can be purchased from the following channels:

  1. Phone ordering via our toll-free hotline at 1800 80 7001 (8:00 - 22:00 Monday - Sunday)

  2. Our website at www.nespresso.com (please select Malaysia as country of preference)

  3. Our mobile application (available for iPad, iPhone and Android). Download the Nespresso mobile app here.

  4. Our retail boutiques. Find a store near you with the store locator

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• What are the available delivery options on the website?

  Enjoy free delivery with a minimum of MYR200 spend online (minimum 5 sleeves of capsules order applies).

  Delivery takes up to 3 working days for West Malaysia, Up to 4 working days for Langkawi and up to 7 working days for East Malaysia.

  The delivery time frame is subject to government latest’s movement control order protocols, peak sales season or high order volume period, please expect delay in your delivery.

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• How can I amend or cancel my order?

  If you wish to cancel or amend an internet order, please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) with your order reference number immediately.

  If the order has been processed before you contact the Nespresso Club and you wish to return the items ordered, please contact the Nespresso Club for our returns policy.

   

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• What is the minimum order to enjoy free delivery?

  Enjoy free delivery with minimum MYR200 spent online (minimum 50 capsules order applies). Delivery fee is now MYR 10.00 for West Malaysia and MYR 23.00 for East Malaysia for orders fall below MYR200.

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• My order has still not arrived. What should I do?

  If you have been waiting longer than the agreed delivery time period, please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) and our Coffee Specialists will be able to assist you.

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• Why can’t I buy Nespresso capsules outside of Nespresso?

  In order to be able to guarantee the best-in-class service and quality, Nespresso has chosen to manage the sales of the capsules in-house. This ensures maximum freshness and preservation of your capsules upon arriving at your home (or office), thus guaranteeing the highest quality coffee experience, cup after cup.

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• Can I have a product gift-wrapped by Nespresso?

  This service is currently not offered by Nespresso.

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• Can I send Nespresso capsules overseas?

  You cannot send orders abroad from Malaysia. If you would like to do so, you should use the Nespresso Club in the country in which you would like the products to be delivered. There is a flag icon on the top, right-hand side of the main screen. If you click on it, you can choose one of the various countries that allows you to order Nespresso capsules directly from that respective country.

  To order your coffee in another country, you will need to register a new account in the country you wish to purchase from. You cannot use your existing account to login to another country's website.

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• How can I return goods?

  We will, at our discretion, accept returns or exchange of goods (excluding coffee & other consumables) within 7 days from goods receipt only if:
  (1) the product is damaged before receipt of the same by you, or (2) there is a discrepancy between ordering and delivery, and provided always
  that (i) such product is still in its original package, and (ii) is accompanied by the relevant original invoice issued within the same country.
  For food safety requirements, no refund or exchange will be given for consumables (e.g. coffee and sugar).

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• What should I do if my package is damaged?

  If you have received a damaged package, please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) and our Coffee Specialists will provide you with the best possible solution.

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• How can I change my email address?

  You need to log in to your internet account via www.nespresso.com if you wish to change your email address. Once you’ve logged in, click on “My Account” option at the top right corner of the page. Select the option “My personal Information" -> "Change my personal information" and enter your new email address.

  You can also contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) to update your email address.

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• I forgot my password. What should I do?

  If you have forgotten your password or would like to amend it, please go to www.nespresso.com and click on the link “forgotten your password?” found at the top right hand corner of the page. Enter your email address and a reset password link will be sent to your email. Please note that the reset password link only valid for 72 hours. If you do not receive a reset password email within 30 mins or the reset password link has expired, please call the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) and we will assist you immediately.

  You can also contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) to reset your password.

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• How do I register as a Club Member?

  Go to https://www.nespresso.com/my/en/registration or click on the "Register" button located at the top right corner of the page. Fill in your First Name, Last Name, email address and password (minimum 6 characters). You will use this email address and password to login to your Internet account.

  If you are an existing Nespresso Club Member, under "Do you already have a Nespresso Club membership number?", select "Yes", fill in your membership number and postal code of your address, click on "Continue" and you will complete your registration. You may now proceed to place your order.

  If you are not an existing club member, select "No" and click on "Continue". Fill in your delivery and/or billing address, telephone number and select "Continue". On the next page, register your Nespresso machine by selecting the model and entering your machine serial number and date of purchase. If you wish to register it later, click on "Skip Machine Registration". Your account is successfully created and you may now proceed to place your order.

  If you face difficulties during the registration process, please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday).

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• Where can I find my membership number?

  Your Nespresso membership number is created when you register with the Nespresso Club on the phone, at the Boutiques or on Nespresso's website at www.nespresso.com. You can find your membership number in the following ways:

  1. Order invoice

  2. In your Internet account after you login. Click on "My Account" and select "My Personal Information".

  3. In the second email (subject: Nespresso: Your Club Membership number) you receive when you register on the Nespresso website

  You are advised to provide your membership number whenever you contact us. This enables us to provide you with an answer as quickly as possible. You can also call the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) to enquire about your membership number.

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• I already have a club membership number. How do I register?

  Go to https://www.nespresso.com/my/en/registration or click on the "Register" button located at the top right corner of the page. Under "Do you already have a Nespresso Club membership number?", select "Yes, I have a Nespresso Club membership number" and enter your club membership number and the postal code of your address.

  You can also call the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) to activate your Internet account. Our Coffee Specialist will then send you an email to set up your password to activate your Internet account. (added this sentence)

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• I encountered the error code 711.

  We are unable to proceed with your order. Please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) and we will assist you.

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• I encountered the error code 716.

  We are unable to deliver to the address you have stated as the address falls outside of the delivery area. Please use an alternative delivery address for your order or contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday), specify the code 716 and we will arrange the delivery of your order.

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• I encountered the error code 743.

  You have already created an account with this e-mail and password on Nespresso website in a different country. If you would like to continue ordering on that Nespresso account, please choose your country flag by clicking on the flag icon located at the top right coner of the page to navigate to the site where your account was created.

  If you would like to register on Nespresso Malaysia website, please use a different email address or call the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) to migrate your existing account.

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• I encountered the error code 766.

  We were unable to proceed with your payment. Please return to the payment page and check that you have selected the correct payment mode and entered the correct credit card details. If you still encounter problems, please call the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) and specify the code 766 and we will assist you immediately.

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• I encountered the error code 814.

  You have already created an account with this e-mail and password on Nespresso website in a different country. If you would like to continue ordering on that Nespresso account, please choose your country flag by clicking on the flag icon located at the homepage to navigate to the site where your account was created.

  If you would like to register on Nespresso Malaysia website, please use a different email address or call the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) to migrate your existing account.

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• I encountered the error code 0x-xxx.

  An error has occurred due to website instability. Please try again in 5-10 minutes. If you continue to face this error, please call the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) and we will assist you immediately.

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• I have relocated to/from another country. How do I migrate my account?

  Please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) to migrate your existing account.

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• I cannot login my account.

  Have you registered for an Internet account previously?

  If yes, please reset your password by clicking on "Forgotten your password?" located at the top right corner of the page. You will receive a reset password link to reset your password. If you do not receive an email within 30 mins, please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday).

  If no, please register for a new account by clicking on "Register" located at the top right corner of the page or clicking on this link: https://www.nespresso.com/my/en/registration.

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• I've forgotten my email address

  Please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) and we will assist you immediately.

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• My reset password link has expired. What should I do?

  Please contact the the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) and we will send you a new reset password link. Please note that this link will expire in 72 hours.

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• How does the Boutique Pick Up service work?

  It is a new delivery service which allows you to place your order and collect them at our selected Nespresso boutique. Once your online order is processed, your order will be ready for pick-up after 2 hours at the selected boutique. This is a complimentary free service and no minimum spending is required.
  
  *Products offered for this service includes capsules and selected machines only. Online exclusive coffee assortment packs, machine subscriptions and accessories are currently not available for Boutique Pick Up service.

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• Which boutique offer the Boutique Pick Up service?

  This service is available at The Gardens Mall Boutique, 1 Utama Boutique, Pavilion Boutique and Penang Gurney Plaza Mall Boutique.

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• Can I modify my order when I collect my order?

  Please contact our coffee specialist to cancel this order and place a new order if you wish to modify your order.

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• What if I change my mind, I no longer want to pick up from Boutique and opt for standard delivery instead?

  Please contact our coffee specialist at 1800-80-7001 to cancel your order and place a new order.

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• I have received damaged/defective products. What should I do?

  If you are not satisfied with the quality of the products you have received, we ask you to contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) or via the online contact form. You are advised to have the relevant packaging at hand when you call us. The production codes on the packs allow us to trace the production batch. Please also provide us with as much information as possible about the nature of the damage/defect as this will help us find an effective solution.

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• There is a change in the coffee taste of my capsules.

  To maintain the optimum temperature, flow and quality of your coffee, descale your machine regularly - after every 600 capsules or at least 1 times a year. The Nespresso Club offers a cleaning kit that has been especially designed for the Nespresso system and its components.

  Please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) or by email if you need further assistance.

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• How much does a repair cost?

  During the 2-year warranty period, Nespresso offers the Nespresso Assistance Package for machines that are covered with valid warranty.
  For machines that are out of/not covered with warranty you will be presented with a quote based on which you can decide whether you would like to proceed with the repair. Please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) for more information.

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• Cup size programming

  If you are not satisfied with the amount of coffee that your Nespresso machine provides, you can set the volume delivered.

  Please feel free to visit the Nespresso Assistance video page, where we provide a step-by-step Nespresso Assistance Service guide on each machine.

  This quantity will be saved in the memory of your machine. In future, your cup will be filled to this new level. The programming can be done for all coffee buttons on your machine.

  For any further information on your machine, please contact the Nespresso Club directly via our toll free number 1800 80 7001 (8:00 - 22:00 Monday - Sunday) for assistance.

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• My machine switches itself off after a while. Is this normal?

  Yes, our machine will turn itself off after 9 minutes of inactivity to minimise energy use.

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• How often should I descale my Nespresso machine?

  In order to keep your Nespresso machine in optimal condition, you are advised to descale your machine after every 400 to 600 capsules or at least once a year. This will help to maintain the optimal temperature and quality of your espresso. To purchase a descaling kit, please call the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday) or purchase a descaling kit here.

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• I have purchased a descaling kit for another type of Nespresso machine. Can I use it anyway?

  The fluid in our descaling kit is identical so you can use the set with another Nespresso machine. Please ensure that you follow the appropriate descaling instructions for your machine.

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• How do I request a descaling reminder?

  You can activate the decaling alert on your internet account. To do so, simply log-in to www.nespresso.com with your email address and password and then select "My Account”. Under “My alerts”, you can then indicate that you would like to receive a reminder when it is time to descale your machine.

   

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• There is sometimes water in the drip tray. Where does this come from?

  There will always be some water in the drip tray as every time you eject a capsule, the remaining water from the capsule chamber is released into the drip tray.

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• I find coffee grounds in my cup. Is this normal?

  If a capsule is damaged (before or during the extraction), coffee grounds can be found into the cup. Check that a capsule was not crushed while closing the lever/slider. If so, rinse the system and look for the problem, such as:

  - full capsule container

  - capsule stuck in the capsule cage

  - capsule stuck in the extraction chamber

  Extraction system opened too soon (during or just after extraction). Wait 2 to 3 seconds before opening the extraction system.

  If you need further assistance, please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday).

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• Aeroccino Troubleshooting: Burn Marks

  The burn marks you are experiencing are a build up of milk proteins over the heating element. These will need to be removed in order to avoid further complications with your Aeroccino. The following steps are recommended:
   
  - The use of a Teflon-safe (or non-stick) scourer on the inside surface of your Aeroccino to remove the burnt patches of milk
   
  - Cleaning the inside of your Aeroccino, as above, after every use
   
  - Ensuring the inside of your Aeroccino remains free from any scratches or permanent marks
   
  If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 1800 80 7001 (8:00 - 22:00 Monday - Sunday) or email from our website. A trained Coffee Specialist will be happy to assist you.

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• Aeroccino Troubleshooting: Flashing red light

  If the red light on your Aeroccino is flashing continually and the heating cycle stops prematurely, it means that your Aeroccino has detected that it is heating up too quickly. Please find below some common causes and resolutions for this:
   
  - Using the Aeroccino again immediately after first use: The Aeroccino has a safety thermostat that stops the spinning and heating of milk if the temperature is too high. This is to prevent it from burning out. It must be rinsed with cold water, cleaned and allowed to cool before using again.
   
  - Traces of milk left in the Aeroccino: The Aeroccino must be thoroughly cleaned after each use. If traces of milk are left in it, the temperature rises very fast and the Aeroccino stops spinning and heating much earlier. We suggest that the inside of your Aeroccino should be thoroughly cleaned with cool water and a Teflon-approved or non stick scourer after every use. It is advised to also rinse the whisk used to maintain the quality of your unit.
   
  If you require any further support for your Aeroccino (including warranty claims), please contact the Nespresso Club directly via our toll free number 1800 80 7001 (8:00 - 22:00 Monday - Sunday)or email from our website. A trained Coffee Specialist will be happy to assist you.

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• Aeroccino Troubleshooting: Milk not frothing

  This is evident when there are little to no air bubbles after an attempted cycle of milk using an Aeroccino with the desired whisk attached. Your Aeroccino should have 2 different whisks attachments. One to heat milk (without spring), the other to heat and make foam milk (with spring). To create more milk foam please use whisk with spring when heating your milk.
   
  The amount of froth produced by the milk, is dependant on the amount of protein present in your milk of choice. The protein content can vary between batches of milk, meaning that one bottle of milk may produce a different level of froth to another. This can also vary seasonally - most notably during the warmer months.
   
  We advise the most effective resolutions are to:
   
  - Ensure your Aeroccino is functioning correctly - whisks spin, milk heats and red light does not flash
   
  - Trial with a different bottle/type of milk
   
  If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 1800 80 7001 (8:00 - 22:00 Monday - Sunday) or email from our website. A trained Coffee Specialist will be happy to assist you.

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• Aeroccino Troubleshooting: Whisks not spinning

  Nudge the whisk slightly; it might be that the magnetism stopped for a short time. Check the function of the other whisk if it's working.
   
  Rinse inside of the jug and the whisk with cold, running water and make sure to wipe with a damp, non-abrasive sponge or paper towel to remove milk residue after each time use.
   
  For the Aeroccino 3, Check that the ON-OFF button is ON (red LED lighted)
   
  If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 1800 80 7001 (8:00 - 22:00 Monday - Sunday) or email from our website. A trained Coffee Specialist will be happy to assist you.

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• Aeroccino - Milkfroth is not hot enough

  Please note that the Aeroccino is designed to warm the milkfroth to the temperature of 60 to 70 degrees only for optimal froth results.
   
  If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 1800 80 7001 (8:00 - 22:00 Monday - Sunday) or email from our website. A trained Coffee Specialist will be happy to assist you.

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• Aeroccino - Cannot turn on

  If the Aeroccino does not switch on, first of all try a different socket. Ensure that the Aeroccino is placed on the base correctly before pressing the ON button. Be aware that the machine device will not respond when it is cooling down.

  The Aeroccino might be overheated. Using the Aeroccino again immediately after first use: The Aeroccino has a safety thermostat that stops the spinning and heating of milk if the temperature is too high. This is to prevent it from burning out. It must be rinsed with cold water, cleaned and allowed to cool before using again.Please fill it up with cold water or ice cubes and wait for 30 minutes.  

  - Using the Aeroccino again immediately after first use: The Aeroccino has a safety thermostat that stops the spinning and heating of milk if the temperature is too high. This is to prevent it from burning out. It must be rinsed with cold water, cleaned and allowed to cool before using again.

  If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 1800 80 7001 (8:00 - 22:00 Monday - Sunday) or email from our website. A trained Coffee Specialist will be happy to assist you.

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• Aeroccino - Milkfroth is of low quality

  Check type of milk: 1.5 % fat content, stored cool, package should be open max. 2 days
   
  Please note that 50 % milk froth, 50 % warm milk is normal.
   
  If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 1800 80 7001 (8:00 - 22:00 Monday - Sunday) or email from our website. A trained Coffee Specialist will be happy to assist you.

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• How should I maintain my Aeroccino?

  1. It is necessary to clean the bottom of the jug after each single preparation to avoid the problem of milk remaining and it is impossible to clean the bottom of the jug (persistent milk deposit).

  2. The milk remainders can become odorous. It is necessary to clean the bottom of the jug after each single preparation with a damp cloth to avoid the problem.

  3. Use a damp cloth to clean the Aeroccino. Don't place it in the dishwasher. Start the cleaning procedure (refer to user manual for description of procedure). Repeat the procedure if needed.

  If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 1800 80 7001 (8:00 - 22:00 Monday - Sunday) or email from our website. A trained Coffee Specialist will be happy to assist you.

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• Where can I purchase a descaling kit?

  Descaling kits retail at MYR47.00 (for a set of 2 packets) and they can be purchased directly from our Nespresso website or via our toll-free hotline 1800 80 7001 (8:00 - 22:00 Monday - Sunday).

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• How do I find my machine serial number?

  As there are various serial numbers on the box and at the base of the Nespresso machine, please note that the Nespresso serial number can be located in one of the following places:

  - On the drip tray, printed on a removable sticker

  - At the base of the machine, printed on a removable sticker

  - On the original box of the machine

  The serial number consists of 19 alphanumeric characters which generally start with a '0’ (zero), with all letters in upper case.

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• Why is Nespresso giving the option for digital invoices?

  Sustainability is at the heart of our business, and our commitment is to achieve a carbon neutral cup of Nespresso coffee by 2022 through reducing, reusing and recycling. In line with this, we are taking small steps to reduce paper usage. We have launched a new PDF digital invoice function on our website that allows our customers convenient access to their order invoices at any time. Thank you for joining us on this journey.

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• How do I retrieve my digital invoices?

  Log in to your account. Under “My Account” > “My Orders”, click on the PDF icon to download the invoice for your desired order.

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• How do I opt out of receiving digital invoice?

  Log in to our website. Under “My Account” > “Contact Preferences” > “PDF Invoicing”, you may uncheck the box and save your changes. This will opt you out of receiving digital invoices.

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• I opted out of receiving digital invoices. Can I opt in again?

  You may opt in again to start receiving digital invoices. Under “My Account” > “Contact Preferences” > “PDF Invoicing”, you may check the box and save your changes. Do note that digital invoices will not be available for the time periods where you were opted out of receiving digital invoices. Thank you for joining us on this journey to be more sustainable. 

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• I tried to download the digital invoice but received a message saying that the invoice of the order is not available online.

  This could be due to various reasons. For instance, it could be that the order was not invoiced, or you may have opted out of receiving invoices. Please contact our friendly Coffee Specialists at 1800 80 7001 (toll-free) or live chat with us on our website for assistance.

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• How will I know when my digital invoice is ready?

  You will receive an email notification once your digital invoice is ready, and it will be included in the email as an attachment. You may retrieve the digital invoice directly from the email or log in to your account and retrieve the digital invoice under “My Account” > “My Orders”.

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• How does Nespresso recycle the capsules?

  For many years, Nespresso has been supporting sustainable development initiatives by selecting the best coffees grown and harvested in sustainable farms and agricultural communities. The recycling of its capsules is a logical and key step in the company’s approach to sustainability.

  Nespresso capsules are packaged in a capsule made of aluminium, a material that best protects the freshness of the ground coffee and can be recycled infinitely. All components of the Nespresso capsule are recyclable: not only the aluminium, but also the coffee grounds. These two components are separated before being processed. To be recycled, aluminium is simply re-melted. This process, which requires very little energy, results in no loss of weight or quality and can be repeated infinitely.

  For more information, please visit https://www.nespresso.com/my/en/how-to-recycle-coffee-capsules.

   

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• How can I recycle my capsules if I’m ordering online?

  You can recycle your capsules in four easy steps:

  1. Dispose used coffee capsules into the recycling bag.

  2. Once full, seal tight.

  3. During your checkout process, tick the box Recycling@home. 

  4. Pass your full bag to the driver when he drops off your new order.

  *Recycling at home is available for West Malaysia (except Langkawi)

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• Can I bring my used capsules to a Nespresso Boutique for recycling?

  Yes, you can bring your used capsules to the nearest Nespresso Boutique for recycling. Please use the store locator here to find the nearest location to you.

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