Our Vertuo range is enriched with the Coffee+ Collection! Reflecting our innovative spirit, a key element of Nespresso's DNA, three new varieties are joining the permanent Vertuo lineup: Active, Ginseng Delight, and Stormio Go. All three will add a little something extra to your tastings, such as vitamin B6, ginseng, or an added boost of caffeine. This will reinvent your coffee ritual, and as always, without any compromise on the unforgettable taste and premium quality that characterize our creations.

Active is THE ideal coffee to start the day off right. Thanks to a mastered technology of incorporating vitamin B6, each cup of this double espresso with vanilla and almond aromas becomes an ally in combating daily fatigue. The Arabicas from Africa, Asia, and Latin America that compose it give it delicate sweet notes of biscuit. Active has been specially designed to be served iced.

Ginseng Delight is a double espresso flavored with caramel and enhanced with ginseng extract, a plant used for millennia in Chinese medicine and often associated with stimulating effects on cognitive functions and the immune system. It is composed of Latin American Arabicas and a touch of Ugandan Robusta, revealed through a split roasting process that releases the unique aromas of each variety of beans. Partially decaffeinated, it can be enjoyed at any time of the day. To accentuate its round and enveloping profile, we recommend accompanying it with a splash of milk or one of our coffee creams (insert link).

Stormio Go, on the other hand, is a bold, captivating, and wild coffee to which we have added naturally occurring caffeine from the coffee beans. This blend, composed of Arabica beans from Nicaragua and Guatemala, slowly roasted, offers woody, spicy, and cereal notes. Enjoy the incomparable taste of Nespresso coffees with an extra dose of caffeine!

Add an original touch to your tastings with our Barista glasses or Vertuo mugs and imagine delicious creations with the Aeroccino, the ideal accessory for preparing your milk-based recipes.

Treat yourself to a unique sensory journey with the Limited Edition Caffè Florian, a tribute to the iconic Venetian café of the same name, a true institution in the heart of Venice. Crafted with care and passion, Caffè Florian reveals its woody and spicy notes to offer you an unparalleled tasting experience. Savor this coffee with a powerful and refined character in ristretto format (25 ml) for a perfect balance between intensity and finesse.

To discover it, click here.

Two new decaffeinated products are part of our Vertuo coffee menu. Whether for a morning break or an evening break, these two varieties are ideal for those who prefer caffeine-free coffee.
Let yourself be seduced by Sweet Vanilla Decaffeinato: this creation with a balanced profile and rich in flavors captures the essence of gourmet vanilla. It comes from a blend of delicately roasted Arabica beans from Latin America and Africa.
Chiaro Decaffeinato reveals woody notes and toasted cereals. The decaffeination process does not diminish the character of this full-bodied coffee. Pair this blend of Latin American Arabicas with a cloud of milk to reveal its caramel notes and creamy texture.

For a more energizing tasting, we recommend the caffeinated versions Sweet Vanilla and Chiaro.

Discover our Discovery Selections from the Original range, designed to offer you and your guests an unforgettable experience. Whether you prefer espresso, lungo, mild, intense, flavored, or decaffeinated coffees, these assortments have been created to satisfy all tastes. Our Discovery Selections come in boxes of 100 or 200 capsules.

Après 3 ans de développement, Nespresso a le plaisir de vous présenter ses capsules Home Compostable !

Des capsules à base de papier compostables à domicile qui préservent toutes les saveurs de cafés de qualité supérieure sublimées par l’expertise de Nespresso.

Vous pouvez désormais profiter de 5 autres cafés durables pour vos moments de dégustation Nespresso, dans le cadre de notre engagement constant envers la qualité et le goût sans compromis, dont une variété biologique et une variété décaféinée. Pour découvrir les étapes à suivre pour une utilisation parfaite de nos capsules Compostable Collection, cliquez ici

Ces cafés sont disponibles dans toutes nos boutiques, sur notre site internet, sur l’application mobile Nespresso, et par téléphone au numéro vert 0800 55 52 53 (du lundi au samedi, de 8h à 20h).

Nos conseils ***

Une fois votre café prêt, attendez quelques secondes puis soulevez doucement le levier de votre machine pour éjecter la capsule. Si la capsule se coince, veuillez cliquer ici pour obtenir de l’aide. Nous vous recommandons de conserver vos gélules dans leur emballage d’origine, en veillant à bien les refermer après chaque utilisation, à l’aide de notre clip de pochette en bois par exemple. La qualité du café répond à nos normes élevées jusqu’à quatre semaines après l’ouverture du sachet, à condition qu’il soit refermé après chaque utilisation. Et pour une bonne conservation, conservez vos sachets dans un endroit sec à température ambiante.

Bonne expérience de dégustation !

We are delighted to unveil the three varieties co-created with Michelin-starred Chef Jean Imbert for our Festive Collection, inspired by Belmond’s travels. They are offered in a limited edition and available in both Original and Vertuo versions. This collaboration is part of a continuous journey for the Chef, who has worked on numerous projects around the world, including the Venice Simplon-Orient-Express. Discover a unique sensory experience under the theme of travel!

Peanut and Roasted Sesame Flavour is a gourmet coffee with notes of roasted sesame, popcorn, and a blend of almonds, hazelnuts, and peanuts. A true tribute to his gastronomic travels and an invitation to awaken your senses aboard the Nespresso Wonderful Odyssey.

Almond Croissant Flavour, on the other hand, will transport you to the heart of Paris. At the heart of this coffee are notes of almond and buttery pastry, evoking childhood memories for Chef Jean Imbert.

Unforgettable Espresso traces an unforgettable train journey through Latin America with an aromatic blend of Arabicas from Peru and Costa Rica, enhanced by a touch of Robusta. Enjoy it black or in a delicious Latte Macchiato to fully appreciate the creaminess of this unique espresso with notes of toasted cereals and wood.

Victim of its own success, Unforgettable Double Espresso from the Vertuo range is no longer available.

The Nespresso Festive Collection | Jean Imbert also includes exclusive accessories, such as our Advent Calendars.

Vienna Lungo is now available in a decaffeinated version!

Round and creamy, and like its caffeinated counterpart, Vienna Lungo Decaffeinato is made from 100% Arabica beans grown in Colombia and Brazil. This coffee with a balanced profile, characterized by notes of malted cereals and caramel, is perfect for your moments of tasting at the end of the day and evening. For even more gourmet, taste it like in Vienna by adding a little hot water or whipped cream, before enjoying it with a piece of cake.
We use two decaffeination methods: one with water and the other by injection of CO2. These methods preserve the nature of the grain and the richness of the aromas, while being respectful of the environment.

Discover the new version of our Arpeggio coffee, now available in Extra, offering the rich roasted cocoa notes of the iconic Florence Arabicas, with an extra boost of caffeine for unique moments every day. Each espresso brewed with an Arpeggio Extra capsule contains around 100 mg of caffeine, thanks to the infusion of beans from Guatemala.

You can now find your favorite coffees in select stores of the French retailer Nicolas. This partnership brings together two committed brands with similar universes and organoleptic qualities. The wine and coffee domains indeed share many similarities. Six iconic references from our Original range are available: Arpeggio, Arpeggio Decaffeinato, Volluto, Ristretto, Stockholm Lungo, and Nespresso for Café Joyeux.

The participating stores can be identified by window screens and a sticker on the door. Here is the list:

- 29 addresses in Paris: 6th, 7th, 10th, 15th, and 18th arrondissements

- 5 addresses in Lyon: Bellecour, Croix-Rousse, Terreaux, Cours Vitton, and Les Halles Paul Bocuse

- 4 addresses in Normandy: Deauville, Trouville, Honfleur, and Caen

- The store in Les Sables-d'Olonne

From May 5 to May 25, 2025 inclusive, enjoy a 15% discount on the purchase of our accessories and gourmet treats. This is the perfect opportunity to give lovely gifts to your loved ones or to treat yourself! Explore the selection of eligible items now by clicking here.

This offer is valid in mainland France (including Monaco and Corsica) while stocks last, exclusively on the Nespresso.com website, on the Nespresso mobile app, by phone at 0800 55 52 53 (free call and service), or in one of our Nespresso Boutiques (subject to opening days and hours). This offer is strictly personal and non-transferable, reserved for Nespresso Club Members, limited to one (1) use per Nespresso Club Member and cannot be combined with the promotional code WHOOGYS20. It is also specified that this total immediate discount of 30% already includes the 15% discount that Expert and Ambassador Members benefit from within the Nespresso Club on all Nespresso accessories (excluding maintenance kits).

Discover our new automatic delivery service so that you never run out of your favorite Nespresso coffees. The Coffee Subscription allows you to receive your Original and/or Vertuo* capsules every month, every 2 months, or every 3 months, while enjoying a 10% discount and free home delivery (Colissimo La Poste). It is a flexible subscription with no commitment that can be modified, paused or cancelled at any time without any fees. Schedule your next delivery now on the Nespresso mobile app, at 0800 55 52 53 (toll-free number) or by clicking here!

*Excluding Limited Editions, Selections of the Moment and 200-capsule assortments

Take advantage of an exclusive offer to discover or rediscover our Vertuo range. From May 5 to June 15, 2025 inclusive, a 20% discount is applied to your order of Vertuo accessories and/or Vertuo machines (excluding limited editions) by entering the privilege code WHOOGYS20*.

This offer is valid in mainland France (including Monaco and Corsica) exclusively on the Nespresso website, on the Nespresso mobile app, by phone at 0800 55 52 53 (free call and service), or in one of our Nespresso shop (subject to opening days and hours).

The offer applies to one (1) accessory (the most expensive item in the order) and/or one (1) machine (the least expensive item in the order). The code is limited to the first one thousand (1000) validated orders. This offer is strictly personal and non-transferable, limited to one (1) use per customer and cannot be combined with any other ongoing Nespresso offers.

*Limited to the first 1000 uses.

Our travel mug is reinvented with two new shades: sage green (300 ml) and smoky blue (540 ml). Thanks to this reusable and durable accessory, your favorite Nespresso coffees, whether hot or cold, will accompany you on all your travels. It also makes a unique and elegant gift to give.

New accessories have been added to our catalog, specifically designed for storing and presenting your favorite coffees. Discover the Original and Vertuo versions.

For the Compostable Collection, an elegant pouch clip made from sustainably-sourced beech wood will ensure the proper sealing of your capsule sleeves and the preservation of their aromas. A practical and understated compost bin, made from 100% recycled polypropylene, will allow you to collect Nespresso capsules made of paper and organic waste.

And let's not forget the Nespresso writing notebook, made from 100% recycled paper with a cover made from coffee grounds. It will be perfect for jotting down your tasting memories and keeping a list of your favorite caffeinated delights!

Discover our new collection of accessories in intense purple, just like our iconic Arpeggio coffee. Available in limited edition, it is composed of a set of Pixie cups, a Travel Mug*, an Aeroccino (accessory for preparing recipes) and 2 assortments available in Original version with the Arpeggio and in Vertuo version with the Altissio. The articles benefit from the 15% discount reserved for our Ambassadors and Experts customers as part of the Nespresso loyalty program (excluding Arpeggio and Altissio).

Victim of its success, the Aeroccino and the Travel Mug* are no longer available.

Adopt your new daily coffee ritual with our Compostable Kit. This eco-friendly kit has been designed to make it easier for you to discover home composting. It allows you to recycle your organic waste into compost, thus giving a second life to your Nespresso capsules made from paper (each capsule contains 82% paper). It contains;
A bag of Ispirazione Aosta : balanced and gentle espresso blend of South American Arabicas with nutty and sweet cereal notes
A pouch clip made from sustainably-sourced beech wood. It's the perfect accessory to preserve the aroma and freshness of your favourite paper-based capsules
A compost bin to collect your paper-based capsules and organic waste
Welcome to the composting club!

What if you took the time to enjoy a cup of joy?!

For the past 25 years, Nespresso France has been working with its partners to promote the employment of people with disabilities, particularly in the preparation of orders and the repair of machines. As a beautiful illustration of this commitment, Nespresso has created a coffee for Café Joyeux! For every Café Joyeux capsule purchased from the Original, Vertuo or Professional range, a portion of the sales is donated to Café Joyeux.

You can join us in supporting the employment of Café Joyeux team members in their coffee restaurants by treating yourself to the assortment, which includes a sleeve of 10 Nespresso Café Joyeux capsules from the Original range and two Pixie cups in Café Joyeux colors.

Our Vertuo range is expanding. Introducing Vertuo Pop+: a compact machine that has it all! Adorned with elegant metallic finishes, it is made from 35% recycled plastic and features a large water tank. Vertuo Pop+ is part of the machines offered within the Nespresso subscription.

Our Vertuo coffee lineup consists of over thirty varieties and offers five cup sizes (from Ristretto to Mug).

For the past 20 years, Nespresso has been committed to the circular economy of its machines. We repair, refurbish, and recycle our machines with our two partners. One of them, ANRH, is located near Paris and employs people with disabilities. Just like our new machines, our refurbished machines benefit from Nespresso's expertise, quality, and the same services and warranties. They are part of the machines offered within the Nespresso subscription.

Order your refurbished Vertuo Next now by clicking here!

The Essenza Mini is the most compact machine in our Original range. This model features a minimalist design and is easy to use. It is available in three colors and two different designs. It is perfect for enjoying your favorite espresso and lungo coffees!

The Essenza Mini is also available as part of the Nespresso subscription.

To create your customer account or your personal space on the site if you are already a client, click here and fill in the fields proposed. You will receive a confirmation e-mail and can then place your first order.

If you have forgotten your password, please follow these steps:

You can change your email address by logging into your account online and visiting "My Personal Information". When you select to edit this information you can amend your name, email address and password, if you wish.

If you are having difficulty logging into your online account, please try the following:

Check that your email address and password have been entered correctly. If you encounter an error message, please use the "Forgot your password" function. 

If needed, please clear your cache and cookies or try an alternative browser (Google Chrome or Edge for example).

Find all your personal information in your dedicated space after you have logged in.

To modify your personal information:
- Email address: In the “personal information” section
- Postal address: In the “My addresses” section
- Contact preference: In the “My contact preferences” section
- Payment terms: In the “My order preferences” section

In accordance with the regulations, you have a right to delete your data, except for data that we must retain to comply with our legal obligations. If you wish to delete your personal data and/or close your account, please contact our Customer Service by mail: Nespresso France - Personal data protection service - TSA 71623 – 75901 Paris Cedex 15 or by calling 0800 55 52 53 (free calls from a landline or mobile).

To contact us click here and select the communication channel that suits you.

In addition, our Ambassador customers have exclusive access to the WhatsApp channel.

We are pleased to offer our new automatic delivery service so you’ll never run out of your favorite Nespresso coffees! The Coffee Subscription allows you to receive your Original (including the Compostable Collection) and/or Vertuo* capsules every month, every 2 months, or every 3 months, while enjoying a 10% discount and free Colissimo delivery to your address. It is commitment-free and can be modified, paused, or canceled at any time, with no fees. *Out of Limited Editions, Selections of the Moment, Assortments of 120 capsules Vertuo and Assortments of 200 capsules Original.

You can subscribe to the Coffee Subscription directly from your personal account on our website. Once logged into your account, click on the "My Coffee Subscriptions" section and then on "Create a New Subscription." Follow the steps provided. The message "Your Coffee Subscription has been successfully created" will confirm that it has been registered.

You can modify your subscription information (content, delivery address, and shipping frequency) directly from your personal space. Once connected, click on the "My coffee subscriptions" section, then click on "Manage my subscription," and finally click on "Edit" for each relevant section: products, shipping frequency, or delivery. Be sure to click on "Save changes" to confirm your new choices.

You can modify the date of your next shipment or cancel it directly from your personal space.

Once logged in, click on the "My coffee subscriptions" section, then click on "Modify next shipment," and finally click on "Modify the date of the next shipment" on the next screen. You can also cancel the next shipment by clicking on "Modify next shipment" and then on "Cancel next shipment" on the next screen. The next shipment will then be postponed based on the frequency chosen when you created your subscription (every month, every 2 months, or every 3 months). Be sure to click on "Save changes" to confirm your new selections.
Example: If your next shipment is scheduled for October 1st with a frequency of every 2 months, by canceling your next shipment, your order will be shipped on December 1st instead.

You can update the credit card used for the payment of your Coffee Subscription. Once logged into your personal account, click on the "My coffee subscriptions" section, then click on "Update payment." Make the desired updates on the next screen by clicking on "Credit Card." Don't forget to click on "Save changes."

You can cancel your Coffee Subscription independently. Once logged into your personal account, click on the "My coffee subscriptions" section, then click on "Cancel my subscription." The message "Are you sure you want to cancel this subscription?" will appear. Click on "Cancel this subscription" to have your request processed.

If you haven't received the coffees selected in your subscription, first check your invoice, which is available in your personal space (section"My orders").

You are only charged for the coffees that have been shipped to you. One or more of the selected varieties may have been out of stock at the time your package was sent. If your invoice doesn't match the varieties and quantities you received, contact our Customer Service via chat or at 0800 55 52 53 (free call and service), within 7 days from the date you received your package.

At the time of subscription, your bank may send you an SMS to validate a debit of € 1, this in order to set up the payment of your future orders. This is a bank fingerprint and not an actual debit. Your bank account will not be debited.

Your Coffee Subscription, which gives you a 10% immediate discount on selected capsules, cannot be combined with any other offer that provides a reduced price on capsules. However, if at the time of shipping your order, there is an offer to receive a gift (such as treats, a mug set, or coffee cases), then this gift will be included with your capsules, provided the terms of the offer are respected.

You can subscribe to the Nespresso coffee subscription on our website, on the Nespresso mobile app or by calling 0800 55 52 53 (call and service free).

After logging to your personal space, go to the “my coffee subscriptions” section then click on “create a new subscription” and let yourself be guided. Once all the steps have been validated, the message "your coffee subscription has been successfully created" will confirm that your request has been taken into account with the date of the next shipment. You will receive an email notification reminding you of the details of your order, 3 days before the delivery date you have scheduled. To find out more about the Nespresso coffee subscription and discover all the benefits reserved for you, click here

You can subscribe to the Nespresso coffee subscription on our website, on the Nespresso mobile app or by calling 0800 55 52 53 (call and service free).

In both cases, bring your credit card. Indeed, bank withdrawals will always be made from the card communicated on the day of your subscription.Your machine will be delivered to the address of your choice within 2 to 5 working days.
Our in-store advisors can also help you sign up for the subscription. You will be asked to provide a bank account and credit card. Your machine will be returned to you immediately on site.

When you subscribe, you will be asked to pay the price of the machine as well as the first monthly payment of your subscription. It will be available on your customer account within 4 working days.
NB: if you wish to subscribe a second machine subscription on the same Nespresso account, you can request it by contacting our customer advisors reachable from Monday to Saturday from 8am to 8pm, at the number above.

For even more choice, the list of machines offered for the Nespresso subscription is expanded. You will definitely find the ideal model for you!
With its machine subscription, Nespresso offers you a new machine at preferential rates ranging from 19 € to 349 €, depending on the model selected among the Original or Vertuo ranges. This offer is subject to a commitment of 12 or 24 months depending on the models.
Each month, the amount of the chosen package is taken from your bank account and converted into credit available on your Nespresso customer account. You can then use this credit to purchase all of your desired Nespresso products.
To discover the machine subscription in detail, click here

You can exercise your right of withdrawal for your machine subscription within the legal period of 14 days, starting from the receipt of the first order following your subscription to the subscription service (machine unused and in its original packaging).

What steps to follow to make an online return?

1. Log in to your account, then go to "My Account" and then "My Orders."
2. Click on the order associated with your subscription.
3. Below the shipping information, click on "Track Your Order."
4. In the new tab, click on the "Return Parcel" tab and fill out the form.
5. You will then be able to generate the return label (pre-paid). You just need to print it and attach it to your shipping box. You can follow the information provided on the downloaded page.

Note: For in-store purchases, you can return or exchange the product by going to any store with the receipt of your purchase.

When you subscribe to a machine subscription, you are committed for 12 or 24 months (depending on the model chosen). You can decide to cancel it at any time, independently, directly from your personal account on our website (by clicking on the 'My Account' section, then 'My Subscriptions,' and finally 'Cancel My Subscription') under certain conditions.
Note: This feature is not available on the Nespresso app.

• Before the end of your commitment:
  In this case, please note that penalty fees will be charged at 80% of the total purchase price of the machine, excluding the subscription contract, minus the purchase price of the machine under the subscription contract.
  Example: the Lattissima One model is sold for €279 excluding subscription and €99 under the machine subscription. So, (€279 x 0.8) - 99 = €124. The penalty fees for cancellation in this specific case would amount to €124.

• At the end of your commitment:
  You will receive an email two months before the end of your contract, reminding you of your subscription expiration. You can contact us at any time to remove the tacit renewal.

• Once your commitment is completed:
  After the 12 or 24-month commitment, you can cancel your subscription at any time, without any fees, directly from your personal account on our website (by clicking on the 'My Account' section, then 'My Subscriptions,' and finally 'Cancel My Subscription').
  Once your cancellation is recorded by our services, the stop of payments takes effect immediately. Regardless of when you decide to cancel your subscription, the machine remains your property.

You can pay for your order online by:
- Credit card: Visa, Mastercard or American Express. E-cards, Maestro cards, Electron cards and non-European cards are not accepted.
- Paypal
- Google Pay
- Apple Pay on the Nespresso App (iOS)

For payment by bank transfer, please place your order by telephone.
If you are an individual, mention your customer number and the order number in the reference of your transfer.
If you are a business, send your payment details to avis.virement@nespresso.com.

Please note that our shops accept Kadéos and Cadhoc cheques. However, products from the Ticket Restaurant and Tir Groupé brands are not accepted.

You are a private client or a company?
You receive your invoices by e-mail at the address linked to your Nespresso account, as soon as your order is shipped. This is also the case for your in-store purchases if you have provided us with your e-mail address.
You can view your invoices directly from your personal account by following these steps:

Are you an administration?
As an administration, you can find your invoices on Chorus. In case of problems with the platform or for new users, please contact us by Chat or by phone on 0800 55 52 53 (Monday to Saturday from 8am to 8pm, free calls from a landline or mobile). For a Chorus account creation, the following documents will be requested, please remember to retrieve them:
- Intra-Community VAT number
- Siret n° ID
- Budget code number, service code number or entity number
- Purchase Order No.

To pay online, the procedure is in three steps:

Step 1: you enter your credit card details.

Step 2: An identification screen appears in which you enter the code received by SMS OR you go to your bank application SECUR PASS/ SECURYPASS to validate the pending transaction Payment Step 1: You fill in your credit card details.

Step 3: The confirmation message for your order will appear.

If you receive an error message, please contact your bank.

Note: Paypal, Google Pay and Apple Pay are also available on our website.

If necessary, we can be reached from Monday to Saturday from 8 am to 8 pm by phone (free call and service of a landline and a mobile) at 0800 55 52 53 and Monday to Friday, from 8 am to 6 pm via Chat (depending on the availability of our advisors).

Update my credit card:
Log in to our site and click on "my order preferences". Delete your saved card at the bottom of the page. Register the new credit card by filling in the fields provided. Finally, click on "save my preferences". To change the credit card linked to your subscription, go to "my subscriptions" section.

Update my banque details (RIB):
To change the bank account linked to the direct debit payment method, click here.

Delete my PayPal account linked to my Nespresso account:
Log in to our site and click on "my order preferences". At the bottom of the page, in the section "choose your default payment method" click on Paypal and then on the email address of your Paypal account. Finally, click on "delete account".

NB: E-cards are not accepted on our site.

Starting from April 1, 2025, and exclusively for our Ambassador customers, our after-sales service (SAV) is evolving. Several options for handling your faulty machine are now offered, with shortened repair times.

This tailor-made offer allows you to choose from one of three solutions, at no cost, even if your machine is no longer under warranty:

• Repair by our workshops, with a quality guarantee of 6 months on the repairs performed.

• Exchange for a new model guaranteed for 2 years and identical to your current machine.

• Exchange for a refurbished model guaranteed for 2 years and identical to your current machine (subject to available stock)

Whatever your choice, you will be contributing alongside us to actions promoting the transition to a circular economy, with the repair, refurbishment, and recycling of our machines.

Do you own a machine from the Original range and are you discovering the varieties of our Compostable Collection?Here are some tips:
After each use, eject the capsule. Once your coffee is ready, and after a few seconds, eject the capsule by gently lifting the lever of your machine.
In case of capsule blockage, follow the advice given here.

For cup length programming of your Original Nespresso machine (Pixie, Cube, CitiZ, Lattissima, Concept, Essenza Mini or Inissia):

- Place the cup under the coffee outlet

- Press and hold the "Espresso" or "Lungo" button.

- Release the button once the desired amount is reached: the amount is programmed.

To program your Vertuo Plus or Vertuo Next and Vertuo Pop machine:

- Place the cup under the coffee outlet, insert a capsule, and close the lever.

- Press and hold the "Cup" button.

- Release the button once the desired amount is reached: the amount is programmed.

For a consistently perfect coffee and to ensure the proper functioning of your machine, it is essential to descale it regularly (every 600 capsules or every 6 months). The frequency of descaling should be adapted according to the hardness of the water used and your daily consumption. Our maintenance kit is specially designed for your Nespresso machine, regardless of its range, Original or Vertuo. It contains 2 sachets of descaling solution, which you can order here for €9.90. To assist you in performing the descaling, you can find all the support videos or download the user manual here.

In addition, and for Vertuo technology, we recommend performing a cleaning once a week:

For the Vertuo Plus model, find the procedure by clicking here.

For the Vertuo Next model, find the procedure by clicking here.

Nespresso is a member of the eco-organization ECOSYSTEM. This makes it possible to finance collection systems, the recycling of end-of-life waste and the recovery of materials.

The law requires the eco-participation fee to be charged for any machine sold to consumers. The Ministry of Ecological Transition has decided to increase the amount of this fee. It applies to all new machines in the Original and Vertuo ranges, as well as to Aeroccinos and the Barista. Refurbished machines, however, are not affected.

Starting from January 1, 2025, the eco-participation fee will be €1.37 including tax for machines and €0.36 including tax for Aeroccinos and the Barista. This fee is automatically added to the price of the selected item and is displayed in your shopping cart.

Your machine must be registered in your Nespresso customer account before it can be taken over by our service. All Nespresso System machines (Nespresso brand or partner manufacturers) are supported.

The warranty periods for the machines of the Original and Vertuo ranges are as follows:
Magimix: 2 years (3 years for spare parts)
Nespresso, Krups, DeLonghi and KitchenAid: 2 years

The warranty does not apply to any problem related to a failure of use and/or maintenance. Our service is offered exclusively for machines sold in France (voltage 220/240V). Nespresso offers you a 6-month warranty on the repair carried out by us, from the date of receipt of your repaired machine.

The prices of our interventions are available by clicking here.
If your machine is not repairable, it will be integrated into the appropriate recycling system.
If you use capsules other than Nespresso, your Nespresso System machine is a benefit from our service.

We remind you, however, that we are not able to pronounce on the compatibility of capsules other than Nespresso. We invite you to contact your capsule supplier.

To enable us to carry out a diagnosis and take care of your machine if necessary, provide you with its serial number. Tests will be carried out, so it is advisable to be close to your machine during your exchange with our experts at the free number 0800 55 52 53, reachable from Monday to Saturday from 8am to 8pm. In the event of a proven breakdown, Nespresso Assistance offers you its premium service which includes:

-The removal and return of your machine
-The loan of a courtesy machine to not interrupt your tastings
-A 6-month guarantee on intervention

The amount of interventions varies according to your status in our loyalty program (Expert, Expert or Ambassador). You can consult this information, after identification, in the section "my account" then "my membership".

For any questions regarding an ongoing intervention, please contact us at the free number 0800 55 52 53 or via Chat (Monday to Saturday from 8 am to 8 pm).

Our stores are pleased to welcome you in the following cities:

Aix en Provence : 2 Place Jeanne d'Arc - 13100 Aix en Provence

Ajaccio : Centre Commercial Grand Ajaccio Baléone - 20167 Sarrola Carcopino

Avignon : 3 Rue Viala - 84000 Avignon

Biarritz : 12 Place Clémenceau - 64200 Biarritz

Bordeaux : 62 Cours de l’Intendance - 33000 Bordeaux

Brest : 75 Rue de Siam - 29200 Brest

Cannes : 13 Rue des Serbes - 06400 Cannes

Dijon : Centre Commercial de la Toison d'Or, Route de Langres - 21000 Dijon 

Grenoble : 5 Rue Felix Poulat - 38000 Grenoble

La Rochelle : 17 Rue des Merciers - 17000 La Rochelle

Lille :

· 52 Rue Esquermoise - 59000 Lille

· Gare Lille Flandres, Place des Uisses - 59000 Lille

Lyon :

· Centre Commercial de la Part-Dieu, 17 Rue du Dr Bouchut - 69003 Lyon

· 4 Place des Jacobins - 69002 Lyon

· 20 Avenue Maréchal de Saxe - 69006 Lyon

Marseille :

· 5 Place du Général de Gaulle - Marseille 13001

· Centre Commercial Les Terrasses du Port, 9 Quai du Lazaret - Marseille 13002

Metz : 9 Rue des Clers - 57000 Metz

Montpellier : 16 Boulevard du Jeu de Paume - 34000 Montpellier

Mulhouse : 11 Rue du Mittelbach - 68100 Mulhouse

Mundolsheim : Centre Commercial Cora, Route Nationale 63 - 67450 Mundolsheim

Nancy : 47 Rue des Dominicains - 54000 Nancy

Nantes : 12 Rue Santeuil - 44000 Nantes

Nice : 30 avenue Jean Médecin - 06000 Nice

Noyelles-Godault : Centre Commercial Auchan, Route Nationale 43 - 62950 Noyelles-Godault

Orléans : 21 Place du Martroi - 45000 Orléans

Paris et Ile-de-France :

· Marais : 29 Rue des Francs Bourgeois - 75004 Paris

· Marché Saint Germain : 55 Rue de Rennes - 75006 Paris

· Bac : 126 Rue du Bac - 75007 Paris

· Gare Saint Lazare : 13 Rue d'Amsterdam - 75008 Paris

· Opéra : 11 rue Scribe - 75009 Paris

· Gare de Lyon : Galerie des Fresques, Place Louis Armand - 75012 Paris 

· Gare Montparnasse : 17 Boulevard de Vaugirard - 75015 Paris

· Passy : 1 Place de Passy - 75016 Paris

· Centre Commercial Belle Epine : Avenue du Luxembourg - 94531 Thiais

· Centre Commercial CNIT : 2 Place de la Défense - 92800 Puteaux

· Aéroport d'Orly : Terminal 1 Hall 2 Bâtiment 402 1er étage - 94390 Orly

· Aéroport Roissy Charles de Gaulle : Terminal 2F Porte 8 Niveau 2 - 95700 Roissy en France

· Centre Commercial Parly 2 : Niveau 1 - 78150 Le Chesnay

· Centre Commercial Carré Sénart : 3 Allée du Préambule - 77566 Lieusaint 

· Centre Commercial Rosny 2 : Avenue du Général de Gaulle - 93110 Rosny sous Bois

· Centre Commercial Val d'Europe : 14 Cours du Danube Serris - 77711 Marne la Vallée

Rennes : 3/5 Rue Nationale - 35000 Rennes

Rouen : 9 Place de la Cathédrale - 76000 Rouen

Saint Laurent du Var : Centre Commercial Cap 3000 - Avenue Eugène Donadéï - 06700 Saint Laurent du Var

Strasbourg : 4 Rue de la Mésange - 67000 Strasbourg

Toulon : 27 Boulevard de Strasbourg - 83000 Toulon

Toulouse :

· Centre Commercial Toulouse Labège, 700 La Pyrénéenne - 31670 Labège 

· 19 Rue Antonin Mercié - 31000 Toulouse

Tours : 31 Rue Nationale - 37000 Tours 

To discover the services offered and the opening hours of your store, click here.

Some of our stores are open on Sundays and public holidays. To find out if your preferred store is affected and to check the opening hours, click here.

Join our Master Class workshops offered in store and discover the world of our premium coffees and their characteristics. The opportunity also for you to live a unique experience designed around several themes, including the creation of recipes. All you have to do is choose the workshop that inspires you the most, and register by clicking here! Registration is also available in store.

This service is available in our stores in Avignon, Aix-en-Provence, Rouen, Lyon (Jacobins, Part-Dieu, and Saxe), Grenoble, Parly 2, Toulouse (Labège and Mercié), Strasbourg, Lille Flandres, Nantes, Biarritz, Bordeaux, Cannes, Paris (Rue de Rennes, Rue du Bac, Rue Scribe, Place de Passy, and Gare Saint-Lazare), CNIT La Défense, Carré Sénart, Montpellier, Marseille (Charles de Gaulle and Terrasses du Port), Nice (Cap 3000 and Masséna), Metz, Toulon, Orléans, and Rennes.

Cadhoc and Kadéos cheques are accepted in our stores in Aix-en-Provence, Avignon, Biarritz, Bordeaux, Cannes, Grenoble, Le Chesnay Parly 2, Lieusaint Carré Sénart, Lille Esquermoise, Lyon Part Dieu, Lyon Jacobins, Lyon Saxe, Marseille Terrasses du Port, Marseille de Gaulle, Metz, Montpellier, Mulhouse, Mundolsheim, Nantes, Nice, Paris Bac, Paris CNIT, Paris Marais, Paris Opéra, Paris Passy, Paris Marché Saint Germain, Paris Gare Saint Lazare, Rennes, Rouen, Saint Laurent du Var Cap 3000, Strasbourg, Toulon, Toulouse Labège, Toulouse Antonin Mercié, and Tours.

However, Group Drive vouchers and restaurant tickets are not accepted.

To find out the opening hours of our stores and the services offered, click here.

You can withdraw within 14 days from receipt of the product for products purchased in store by going to any Nespresso store, with the corresponding receipt.

Return conditions:
For health and safety reasons, only unused products will be taken back, properly protected, in their original packaging, in perfect condition, suitable for resale, accompanied by all possible accessories, instructions for use and documentation as well. as the corresponding invoice.

To find the addresses of our stores and their opening hours, click here.

Several options are available for the delivery of your order (mainland France and Monaco). The shipping cost is indicated based on the contents of your basket and the delivery method you choose.
Free standard delivery is available for:
Pickup at a collection point within 2 to 4 working days for the purchase of accessories, a machine, or from 50 capsules, regardless of the range (Original, Vertuo, or Compostable Collection). Our partners are Colissimo and Mondial Relay
Home delivery within 2 to 4 working days via Colissimo Domicile for the purchase of a machine or from 100 Original, Vertuo, or Compostable Collection capsules (from 50 capsules for our Ambassador customers or customers subscribed to the recurring order service)
Free pickup in a Nespresso Boutique "Click & Collect" is also possible within 1 hour (depending on days and opening hours). You can check the list of the Boutiques that offer the Click & Collect service here.
For express delivery, you can select the Nespresso Your Time or Chronopost services and receive your package within 1 to 2 working days or by appointment, depending on your location. The participation in shipping costs and the delivery date will be indicated after you have chosen your preferred delivery method.
For optimal delivery conditions, the 10 digits of your mobile phone number must be entered (without spaces) at the delivery step on our website/application. Example: 0612345678 or 0712345678. If you have a standard mailbox, it can accommodate your package up to 250 Original or 90 Vertuo capsules.

We have chosen to offer free home delivery to our Ambassador customers and our Nespresso Coffee Subscription customers (minimum order of 50 capsules). For other orders, free home delivery is available from 100 capsules. To discover our new Coffee Subscription and all its benefits, including a 10% discount on all selected coffees and free home delivery, click here.

You can order our coffees, machines and accessories on our website, on the Nespresso mobile App, by phone at the toll-free number 0800 55 52 53 or in one of our boutiques (depending on the availability of the chosen references). To guarantee an optimal delivery, the minimum number of capsules to order is 50, whatever the desired range (Original, Vertuo or Compostable Collection). This does not apply to your orders placed in the Nespresso boutiques. You can mix different ranges of capsules on a single order.

A recurring command is one that automatically triggers itself at the selected frequency.

To create a recurring order, go to your online account by clicking here.

Let us guide you step by step to define your favorite coffees, quantity, frequency as well as delivery and billing details. This service is free and without obligation.

You can change or intervene on your order at any time in your customer area.

You can find our coffees, machines, and accessories on our website, the Nespresso mobile application, in Nespresso Boutiques, and by phone at 0800 55 52 53 (free call and service), subject to availability of the marketed references. Some of our iconic coffees from the Original range are also available in select Nicolas stores, identified by window screens and a sticker on the door:

- 29 addresses in Paris: 6th, 7th, 10th, 15th, and 18th arrondissements

- 5 addresses in Lyon: Bellecour, Croix-Rousse, Terreaux, Cours Vitton, and Les Halles Paul Bocuse

- 4 addresses in Normandy: Deauville, Trouville, Honfleur, and Caen

- The store in Les Sables-d'Olonne

The Original range is designed for fans of Ristretto (25 ml), Espresso (40 ml) and Lungo (110 ml).

The Vertuo range offers you even more choice: Ristretto (25 ml), Espresso (40 ml), Double Espresso (80 ml), Gran Lungo (150 ml) and Mug (230 ml).

Click here for a detailed comparison.

Discover our wide selection of coffees, ranging from organic coffees to decaffeinated and flavored options, all designed to work with our Original and Vertuo machines.

Do you enjoy your coffee strong or rather mild? 100% Arabica or not necessarily? Organic or perhaps flavored?

Use our new feature that allows you to filter the order page. Easily find the coffees that meet your needs by clicking on the features that matter most to you.

For your information:

Each empty capsule from the Original range weighs about 1 gram of aluminum. A full, new Nespresso capsule contains, in addition, between 5 and 13 grams of coffee, depending on the blends and cup sizes.

All our coffees are free from food allergens and gluten.

Find all our delicious recipes prepared with the coffees of the Vertuo and Original ranges and rediscover your favorite coffees in a new light here.

To make your milk recipes perfect, the Aeroccino and the Barista will be your best assistants.

Discover also our latest machines with milk functionality (cappuccino, latte macchiato): Lattissima One, Gran Lattissima and Creatista Plus, easy to use and intuitive.

JAPANESE SENCHA

JAPANESE SENCHA green tea was born in an ideal climate for tea cultivation: that of the subtropical island of Kyüshü, cradle of Japanese green tea. As is the tradition, the leaves of Sencha are steamed to preserve their flavour before being carefully rolled and dried. The tea leaves remain very aromatic once infused, revealing their characteristic refreshing flavor and a delicate herbaceous scent.

Earl Grey black tea

EARL GREY Black Tea is a bold and balanced blend, scented with natural bergamot. Its composition is remarkable: the leaves of Assam tea with generous body mix with a noble Ceylon cultivated in altitude and a selection of tasty teas from Rwanda. Its elegant flavors and intensity are known to accompany you in the afternoon but it will also be perfect for starting the day well.

MINTY HERBAL Infusion

Our herbal blend, without theine, awakens the senses with a soothing and refreshing combination of peppermint, lemon balm, lemongrass and verbena. MINTY HERBAL is a warm or cold tea to enjoy throughout the day.

All of our Original and Vertuo coffee ranges are certified Halal and Kosher.

Good news for our Ambassador customers! New benefits are reserved for you as part of the Nespresso loyalty program:

- A 15% discount on the purchase of a new machine from the Original or Vertuo range, valid once a year, within 12 months of your last purchase of a machine.

- Free home delivery via Colissimo for orders of 50 capsules from the Original or Vertuo range.

Starting from January 2, 2025, the Nespresso anniversary box will be exclusive to Ambassador customers (the box will be replaced on March 13 by a box of our Café Joyeux for customers using the Original range). Additionally, a new after-sales service (SAV) will be available starting April 1, 2025, with several options for handling your faulty machine. For more information, please refer to the 'Machine Assistance' section. Café Joyeux case for our customers using the Original Line's capsules.

Starting from March 13, 2025, the discovery box offered to our Original range customers for their Nespresso anniversary (reserved exclusively for our Ambassador customers) will be replaced by a case of our Café Joyeux. Additionally, starting April 1, 2025, our Ambassador customers will exclusively benefit from our new after-sales service (SAV) and can choose from several options for handling their faulty machine. You can find your status as a Nespresso Club Member and all the benefits reserved for you in your personal space (under the 'My Member Status' section).

To thank all our Nespresso Members, we offer a loyalty program that can be activated automatically upon your first order of coffee capsules from the Original or Vertuo range.

Depending on your capsule consumption, you can progress from one status to another and benefit from exclusive advantages:

- Connoisseur: You become a Connaisseur from your first order of capsules

- Expert: 500 to 1000 capsules purchased over 1 year. You then get -15% on your orders of accessories and delicacies as well as the premium service package

- Ambassador: From 1,000 capsules purchased over a period of one year. You can enjoy the benefits of the Experts and Connoisseurs status and receive 15% off the purchase of a new machine from the Original or Vertuo range, valid once a year, within 12 months of your last machine purchase.

You can find all the benefits detailed by status here.

Did you know? You can download your Nespresso loyalty card on your mobile phone thanks to Captain Wallet.

To find all our commitments and responsible initiatives, visit our Nespresso Agit website.

The Nespresso AAA Program was launched in 2003, in collaboration with Rainforest Alliance, one of the major NGOs in the field of environmental protection. This program combines Nespresso's expertise in premium coffee with the NGO's know-how in sustainable development.

It stands out for its unique approach aimed at sustaining the very high quality of green coffees required to create Nespresso coffees, while preserving the environment and improving the living conditions of coffee farmers. More than 150,000 coffee farmers from 18 countries have already joined the program.

To learn more about our actions and commitments in this area, click here.

For many years, Nespresso has been supporting sustainable development initiatives by selecting the best coffees grown and harvested in sustainable farms and agricultural communities. The recycling of its capsules is a logical and key step in the company’s approach to sustainability.
In France, upon launch of the recycling project, Nespresso Boutiques were the initial capsule collection sites for consumers. Nowadays, the number of collection point has reached close to 5,000 across the country, in drop-off locations or in waste-recycling centres.

We are also looking into other systems to collect used capsules. For instance, in the Var (83), Alpes Maritimes (06) and Lot (46), we have set up a capsule collection system based on selective waste management. Nespresso Club members residing in either department can dispose of their used capsules and other metal packaging (aluminium and steel, in small sizes only) in a yellow selective rubbish bin. The capsules are sent to a selective waste management centre for recycling: Pizzorno in Le Muy, Var; Sivades (managed by Valco) in Cannes La Bocca, Alpes Maritimes; or Catus in Villefranche-sur-Mer, Lot.
We are counting on Club members’ support and commitment to ensure that this important recycling project is successful and can expand to all mainland France.
For any further information on recycling and sustainability at Nespresso, please log on to our new Ecolaboration website: www.ecolaboration.com

Ten years ago, Nespresso initiated the Alliance for Aluminium Capsule Recycling (ARCA). Today, several options allow you to recycle your aluminium capsules. You can drop them off:

In addition to our AAA-labelled coffees, we offer two Fairtrade-labelled coffees:

Master Origins Indonesia: organic, Fairtrade and AAA certified.
This 100% Washed Arabica from the Original range is characterized by intense and woody notes and highlights the unique know-how of coffee farmers in Sumatra.

Master Origins Colombia: Fairtrade and AAA certified.
This variety of the Vertuo range combines the richness of the terroir with the mastery of the know-how.
This combination gives rise to a balanced coffee (neither too sweet nor too full-bodied), with fruity notes of flowers.

Fairtrade is an international movement that supports producers through fair and sustainable trading practices. Fair trade is a partnership based on dialogue, transparency and respect, the objective of which is to achieve greater fairness in world trade.
It also contributes to sustainable development by guaranteeing the basic rights of producers and better remuneration, improving their living conditions and those of their communities while preserving the environment.

To learn more about the AAA Nespresso program, click here.

Thanks to agroforestry, Nespresso helps protect and enrich ecosystems and compensates for CO2 emissions generated by coffee cultivation.

Since 2003, Nespresso and its partners – the NGO Rainforest Alliance and the social enterprise PURE Project – have been encouraging coffee farmers to plant trees from local species on their farms.

These trees improve soil fertility and irrigation, reduce erosion, promote biodiversity… Farmers benefit from technical assistance and additional income from the sale of wood or harvested fruits.

To learn more, visit our Nespresso Agit website.

Since 2011, all our machines automatically stop after 9 minutes of inactivity and after 2 minutes for the 2022 models, which has contributed to a 20% reduction in the carbon footprint of a cup of Nespresso coffee. They all have an auto-off feature.

We conduct remote diagnostics to optimize technician travel and reduce the carbon footprint.

We repair all our machines, just contact us on 0800 55 52 53. We lend you another reconditioned machine during the repair period, and we add a 6 month warranty to your repaired machine.

All machines that are no longer repairable are either recycled or reconditioned. Each part is sorted to be directed to the correct recycling circuit.

We are committed to the circular economy of our machines. We repair, recondition and recycle our machines. We are fighting against the planned obsolescence of our machines.

To find all our commitments and responsible initiatives, visit our Nespresso Agit website.

We chose aluminum because it is one of the best known materials to date, able to preserve all the aromas of your coffee for a long time. It protects the product from air, light and moisture and ensures a constant quality.

Ten years ago, Nespresso started recycling aluminium capsules and today more than 90% of our customers have a collection solution close to home.

We act to ensure that all our capsules Original and Vertuo are made of 80% recycled aluminum.

Coffee grounds are composted and aluminium is remelted to make new objects, such as bicycle frames and cans.

Aluminium is the third most common natural element on earth after silica and oxygen. It is found in soils and therefore, it is present in many agricultural products.

It is also found naturally in products such as water (less than 0.1 mg/l), dairy products (0.001-0.007 mg/l), peanuts (0.124-0.322 mg/100 g) and tea (1 mg/cup).

The daily dose of aluminum from a normal diet is 6 mg/day for a child and 9-12 mg/day for an adult. When ingested, it is naturally excreted by the kidneys.
The coffee is not in direct contact with the aluminium of the capsule because it is protected by a thin film of food lacquer inside it. This film acts as a barrier and separates the coffee grounds from the aluminium.

You can buy Nespresso capsules and accessories at:

GUADELOUPE

- ANTILLES FOOD SERVICE
  1105 rue Henri Becquerel
  97191 JARRY

MARTINIQUE

- COFFEE OUTREMER
  Immeuble SERDIM
  La Lézarde
  97232 Le Lamentin

- Centre Commercial La Véranda
  97200 Fort de France

GUYANE

- Guyane Espresso
  22 Collery Est 3
  97300 Cayenne

ILE DE LA REUNION

- Dimomix Sainte Denis
  60 rue Jean Chatel
  97400 Saint Denis

- Dimomix Saint Gilles
  137 rue du Général de Gaulle
  97434 Saint Gilles

- Dimomix Saint Pierre
  59 rue Victor Le Vigoureux
  97410 Saint Pierre

SAINT BARTHELEMY and SAINT MARTIN

- BACCHUS SAINT BARTH VIGNOBLES
  Route des Salines
  Les Jardins de St Jean
  97133 Saint Barthelemy

- Bacchus SXM
  18/19 Zone Commerciale d'Hope Estate
  97150 Ile de Saint Martin

NOUVELLE CALEDONIE
- Nestlé Nouvelle Calédonie
  Orphelinat 7 Route du Vélodrome
  98800 Nouméa

MAYOTTE

- ZI NEL BP 747 KAWENI
  97600 MAMOUDZOU

Nespresso France offers delivery of products from the Original range to the Armed Forces Hub. In this case, your delivery address must mention a postal code of 00100 or 00200. Your orders must be placed on our website only.