These are a new collection of compostable capsules made from paper, offering an additional sustainable choice compared to our aluminum capsules, while still delivering the unforgettable Nespresso taste. The capsules are made from paper pulp and have a thin biodegradable lining inside that acts as a protective barrier for the coffee.

No, we have created a completely new range of coffee, all sourced from Nespresso's AAA Sustainable Quality™ Program, with blends specifically crafted for these new compostable capsules.

The new collection includes five new coffees, including one organic and one decaffeinated, specially created for the paper-based compostable capsules: Ispirazione Sicilia, Ispirazione Emilia, Ispirazione Aosta, Peru Organic, and Decaffeinato.

The blends of the new coffees in the Compostable range have been specifically created to deliver the unforgettable Nespresso taste in compostable capsules. For this reason, these new coffees are unique, and we recommend trying them all to discover your favorites.

- Ispirazione Sicilia: for lovers of intense coffee
- Ispirazione Emilia: for lovers of balanced coffee
- Ispirazione Aosta: for lovers of smooth and delicate coffee
- Peru Organic: for lovers of delicate and fruity coffee
- Decaffeinato: for lovers of bold and balanced decaffeinated coffee

The compostable capsules are available in 60 selected Nespresso Boutiques; discover here the Boutique closer to you. They will also be available online and through the Nespresso 800 39 20 29.

Open the package, insert the compostable capsule into your Nespresso Original machine, and gently close the lever to brew the coffee into a glass cup. Wait for 5 seconds, not more, to eject the capsule, and close the package with a wooden clip to preserve the coffee's aroma. Store the package in a closed, dry place at room temperature and consume within 4 weeks of opening.

These capsules are certified as "OK INDUSTRIAL compost" by TÜV Austria, and in Italy, they can be disposed of in the organic waste collection at home.

No, it is not possible. Nespresso compostable capsules should be disposed of in the organic waste collection.

The packaging can be disposed of in the general or residual waste collection according to the regulations of your municipality.

The warranty period commences on the date of purchase and it lasts for 2 years. To use the free repair service  Nespresso may require presentation of the original proof of purchase to ascertain that date.

During the warranty period, Nespresso will either repair or replace, at its discretion, any defective product at no charge to the owner. Replacement products or repaired parts will be warranted for only the unexpired portion of the original warranty or six months, whichever is greater.
This limited warranty does not apply to any defect resulting from accident, negligence, misuse, failure to follow the product instructions, calcium deposits, improper or inadequate maintenance, normal wear and tear, use for commercial purposes, use on current or voltage other than as marked on the product (boat, camper or countries with different networks), unauthorized product alteration, fire, lightning, flood, or other external causes.
Any defect resulting from the use of capsules not manufactured by Nespresso will not be covered under warranty.
This warranty is valid only in the country of purchase or in such other countries where Nespresso sells and services the same model with identical technical specifications.

For further informations please contact our toll number 800 39 20 29.

If you pourchased the machine from a Nespresso direct channel (Boutique, Internet or Free Number), please  contact the Nespresso Club on freephone 800 39 20 29 or send us an email via or contact form. Our Coffee Specialists will gladly send you a copy of the invoice.

You can try to resolve it by selecting your machine and the issue you are experiencing here.

If the problem persists, please contact the free toll numver to find a solution together.

Remember to have your machine with you to perform technical tests when you contact us.

The serial code is a 19-digit code that you can find, depending on the model of the machine, on the cup support grid or under the machine and in the packaging. The barcode is very important for identifying your machine and for repairs.

If your machine is out of warranty, you can take advantage of a fixed rate: 75€.

We recommend performing decalcification at least every 6 months. If the water you use has a higher calcium content, we suggest decalcifying every 4 months or using bottled mineral water.

Please remember that proper and regular maintenance of the machine, through decalcification, prevents the following issues: coffee dispensing at a lower temperature, reduced coffee flow during dispensing, and potential machine malfunctions.

You can follow a short tutorial by clicking here, selecting your machine model and the section "decalcificazione"

Yes, the descaling kit can be used both for cleaning Original line machines and Vertuo line machines

Try connecting the machine to another electrical outlet. If the machine doesn’t turn on, call the toll-free number 800 39 20 29.

Remember to have your machine with you to proceed with the technical tests when you contact us.

Your machine's water tank may be damaged.

To make sure, follow these instructions:

• Remove it from its housing and place it on a non-delicate surface, possibly protected by a towel.
• Leave a sufficient amount of water in the tank and check it for leaks.
• Wait half an hour and then check whether or not there is a water leak.
• If yes then you’ll need to replace it with a new tank. To do this call the toll-free number so we can send you a new tank.
• If the tank doesn’t leak, please call the toll-free number 800 39 20 29 so we can find a solution together.

Remember to have your machine with you to proceed with the technical tests when you contact us.

Reset the machine (factory reset) and try the connection again. You can follow a short tutorial by clicking here, select the model of your machine and finally click on CONNECTIVITY.

After each dispensing, always drop the capsule and close the machine head to prevent coffee residue from dripping and dirtying the capsule reading sensors.

Yes, once you press the button to stop the dispensing, wait until the machine makes no more noise; only at that moment you can open the machine head and make a new dispensing. Remember that you can set the extraction lengths according to your preferences.

Follow the steps here to set the parameters.

Follow the steps here to set the parameters.

Follow the steps HERE to set the parameters.

If the light is green/white, perform a machine reset following the instructions here after selecting the machine model; if the issue persists, perform descaling.

If the light is red, contact the toll free number when you have the machine with you.

You can follow a short tutorial by clicking on the link WELCOME TO THE HELP CENTER | Troubleshooting Nespresso-IT (knowledgeowl.com), select the model of your machine, click on DISPENSING and finally select the field DOES NOT READ THE CAPSULE

Click HERE and follow the steps to descale your Vertuo Pop Machine. 

Click HERE to follow the steps to descale your Vertuo Next Machine.

Click HERE to follow the steps to descale your Vertuo Plus Machine.

It is possible that the descaling cycle has been interrupted prematurely. We recommend that you carry out a new descaling cycle by filling the tank with water only (2-3 full tanks will be needed), wait for the machine to return to heating mode, only at this point will you have exited the descaling cycle. Never switch off the machine during the process. You can follow a short tutorial by clicking on the link WELCOME TO THE HELP CENTER | Troubleshooting Nespresso-IT (knowledgeowl.com), select the model of your machine and finally click on DESCALING

It is possible that your machine may need internal cleaning. To proceed, we recommend performing the decalcification process.

Select your machine here and access the "Descaling" section to follow the procedure steps.

If, despite the suggestions, the machine still requires further assistance, please contact the free toll number.

Remember to have your machine with you to perform technical tests when you contact us.

Verify if the issue occurs with any type of coffee or with a specific one.

In the first case, it is possible that your machine needs internal cleaning; we recommend performing the decalcification process.

Select your machine here and access the "Descaling" section to follow the procedure steps.

If, despite the suggestions, the machine still requires further assistance, please contact the free toll number.

Remember to have your machine with you to perform technical tests when you contact us.

You can follow a short tutorial by clicking here, select the model of your machine and finally click on "connectivity"

You can customise the amount dispensed by holding down the coffee button and releasing it once the desired amount has been reached. (Note: if you change the amount of coffee dispensed, the next cup will automatically be dispensed according to the new amount stored. You can always return to the factory settings.)

If the machine doesn’t memorise the amount set, reset it to the factory settings using the "Reset" function:

• With the machine switched off, press the long coffee button for 3 seconds.
• Wait for the buttons to stop flashing.
• Try dispensing using only water and make sure that the quantity produced is as desired.

If you need further support please call the toll-free number 800 39 20 29.

Remember to have your machine with you to proceed with the technical tests when you contact us.

It is possible that your machine needs internal cleaning.

To proceed, we recommend following these steps:

With the machine turned off, open the capsule insertion compartment.
Insert a damp brush and gently scrub the bristles on the inside of the compartment, specifically on the rough surface that punctures the silver membrane of the capsule.
Continue with circular motions until the brush appears clean.
Close the capsule holder, turn on the machine, and dispense a small amount of water to eliminate any coffee residue.
Close the capsule holder again, turn on the machine, and dispense a small amount of water to ensure it comes out almost clear.
If necessary, repeat the previous step until the dispensed water is almost clear.
We recommend performing the decalcification procedure if the problem persists. Please select your machine here and navigate to the "Descaling" section for the steps.

If, despite the suggestions, the machine still requires further assistance, please contact the free toll number.

Remember to have your machine with you when contacting us for further troubleshooting.

Select your machine here and navigate to the "Lights and Blinking" section.

If the problem persists, please contact the helpline.

Remember to have your machine with you to perform technical tests when you contact us.

Allow the machine to cool. Clean the interior following these simple steps:

• With the machine switched off, open the capsule compartment.
• Dampen a toothbrush and scrub the compartment on the rough surface that pierces the capsule’s silver membrane. 
• Continue with circular movements until the toothbrush is clean.
• Close the capsule compartment, turn on the machine and dispense a small amount of water to eliminate any coffee residues.
• If necessary repeat the previous step until the water dispensed is almost clear. 

We recommend regularly performing descaling selecting your machine here and navigate to the "Descaling" section for the steps.

If the problem persists, call the toll-free number 800 39 20 29.

Remember to have your machine with you to proceed with the technical tests when you contact us.

Your machine may need to be cleaned inside. To do this, we recommend the following steps:

• With the machine switched off, open the capsule compartment.
• Dampen a toothbrush and scrub the compartment on the rough surface that pierces the capsule’s silver membrane.  
• Continue with circular movements until the toothbrush is clean. Close the capsule compartment, turn on the machine and dispense a small amount of water to eliminate any coffee residues.
• Close the capsule compartment, turn on the machine and dispense a small amount of water to eliminate any coffee residues.
• If necessary repeat the previous step until the water dispensed is almost clear.

We recommend performing the decalcification procedure if the problem persists. Please select your machine here and navigate to the "Descaling" section to view the steps

Remember to have your machine with you to proceed with the technical tests when you contact us.

We kindly ask you to check that the water tank is full and properly positioned on the machine. Ensure that a new capsule has been inserted in the correct position, that the top part of the machine is closed, and press the start button. Water should start flowing from the spout.

If the machine indicates the descaling light, try running a descaling cycle on your machine.

You can follow a short tutorial by clicking here, selecting your machine model, and navigating to the "Descaling" section.

The dispensing spout may be clogged. We kindly ask you to perform a descaling of the machine and, with the machine turned off, clean the spout and the pyramid plate. You can find the pyramid plate inside the compartment where you insert the capsule, and it is the part where the flat part of the capsule rests.

You can follow a short tutorial by clicking here, selecting your machine model, and navigating to the "Descaling" section.

Verify if the issue occurs with any type of coffee or with a specific one.

In the first case, it is possible that your machine needs internal cleaning.

To proceed, we recommend following these steps:

Turn off the machine and open the capsule insertion compartment.
Take a damp brush and gently scrub the bristles on the inside of the compartment, specifically on the rough surface that punctures the silver membrane of the capsule.
Continue with circular motions until the brush appears clean.
Close the capsule holder, turn on the machine, and dispense a small amount of water to flush out any coffee residue.
If necessary, repeat the previous step until the dispensed water is almost clear.
We also recommend performing the decalcification procedure if the issue persists. Please select your machine here and navigate to the "Descaling" section for the steps.

If, despite these suggestions, the machine still requires further assistance, please contact the free toll number.

Remember to have your machine with you when contacting us for further troubleshooting.

Clean the machine’s interior following these simple steps:

• With the machine switched off, open the capsule compartment.
• Dampen a toothbrush and scrub the compartment on the rough surface that pierces the capsule’s silver membrane. 
• Continue with circular movements until the toothbrush is clean.
• Close the capsule compartment, turn on the machine and dispense a small amount of water to eliminate any coffee residues.
• If necessary repeat the previous step until the water dispensed is almost clear.

We recommend regularly performing the descaling procedure. Please select your machine here and navigate to the "Descaling" section to view the steps.

If, despite the suggestions, the machine still requires further assistance, please contact the toll-free number.

Remember to have your machine with you when contacting us for further troubleshooting.

The first step is to download the Nespresso app and create an account. If you have already done so, you can open the Nespresso app and click on the section related to the machine in the upper right corner. Select the option to register a connected machine and follow the on-screen steps. Make sure that the machine is turned on and that the smartphone is close to the machine before starting the process.

You can follow a short tutorial by clicking here, selecting your machine model, and finally clicking on "Connectivity".

Perform the following tests:

• Make sure you have regularly descaled the machine, as the presence of limescale can affect its proper functioning.
• Insert a previously dampened brush and gently rub the bristles on the inside of the compartment, specifically on the rough surface that punctures the silver membrane of the capsule.
• Continue with circular motions until the brush appears clean. Close the capsule holder, turn on the machine, and dispense a small amount of water to eliminate any coffee residue.
• Close the capsule holder, turn on the machine, and dispense a small amount of water to eliminate any coffee residue.
• If necessary, repeat the previous step until the dispensed water is almost clear.
• Empty the system of any remaining water residue: refer to the instructions for your specific model here.

If the tests listed above are not sufficient to restore the dispensing of hot coffee, please contact the toll-free number.

Remember to have your machine with you when contacting us for further troubleshooting.

Contact us at the toll-free number 800 39 20 29 or through Livechat or Whatsapp to assess the status of your order and determine how to proceed.

If you paid with a credit card, you can receive the refund directly to your card. Alternatively, you can request the refund to be credited to your customer account or through a bank transfer.

If you paid using different payment methods, the Coffee Specialist you speak with will explain the available refund options to you.

The refund will be processed within 14 working days from the request and will be issued to the agreed payment method during the refund request.

If you need further information, please contact us at the toll-free number 800 39 20 29 or through Livechat or Whatsapp.

If you registered with a VAT number and SDI code, you’ll find the invoices in your tax folder in the Revenue Agency website.

In addition, please note that for all orders issued from the end of October 2022 you will automatically receive copies of the relevant invoices by email.

You will also be able to consult and download them through the Nespresso.com website, within your personal account in the "My Orders" section.

No, it is a courtesy copy. If you registered with a VAT number and SDI code, you’ll find the invoices in your tax folder in the Revenue Agency website.

It is possible to view and download in pdf format the courtesy copy of invoices for orders issued from the end of October 2022 through the Nespresso.com website by logging into your personal account, in the "My Orders" section 

No, you can retrieve the courtesy copy of your invoices within the Nespresso.com, "my orders" section.

The automatic sending of the courtesy copy of the invoice is expected for telephone orders placed from the end of October 2022.

If your order was placed on or after that date, please verify that the document is present within the

Nespresso.com website by logging into your personal account in the "My Orders" section.

If not, please contact Customer Service for further verification and request a copy of the courtesy invoice.

The automatic sending of the invoice copy is expected for orders placed from the end of October 2022.

If your order was placed on or after that date, please verify that the document is present within the Nespresso.com website by logging into your account, in the "My Orders" section.

If not, please contact Customer Service for further verification and request a copy of the courtesy invoice.

È possibile controllare lo stato dell’ordine contattandoci in chat, whatsapp o al numero verde 800 39 20 29.

Of course, we invite you to contact us via chat, whatsapp or on the toll-free number 800392029 and provide the details of your damaged order, we will collect and replace it.

By clicking on "login to your account" on the site's homepage, you will be directed to the "register now" screen. Continue by entering your email address and password to register. If you have the customer code that you usually use in the Boutique you can enter it in the dedicated space to access your customer account directly.

When completing the order, you can indicate an alternative address to the one registered by clicking on choose another delivery address.

To modify an order already sent, please contact our customer service for support via chat, whatsapp or via the toll-free number 800 39 20 29.

We invite you to contact us via chat, whatsapp or on the toll-free number 800392029 and provide the details of your incorrect order, we will collect and replace it.

To view the status of your order, log in to our website with your account, after entering your credentials click on "Welcome...", in the drop-down menu select "my orders". Here you will find the history of all your orders placed. In the "Status" column you can see the status of your order. By clicking on the respective order, you will receive more information, such as the exact contents or the delivery address.

If you want to make changes to your order, please contact our Customer Service using one of the following methods:

- by calling the toll-free number 800 39 20 29, which is available 24/7
- writing in chat or whatsapp from 8:00 to 22:00

The delivery service is guaranteed between 1-3 working days

We're sorry, Nespresso Italiana only ships within Italian territory.

The delivery fee of 4,50€ is applied for order of less and 100 capsules.

With Nespresso EasyOrdering you can set up automatic and recurring orders that will be delivered to you. Whenever you want.

You can modify or cancel you order by contacting us via chat, whatsapp or via toll free number 800 39 20 29.

We accept:

• Credit cards
• Paypal
• Apple Pay (only Mobile or App)
• Google Pay (only Mobile or App)
• Cash on delivery

For Boutique orders, orders made by phone and Livechat, we have digital payments available as Scalapay and Satispay.

You can choose to deliver your parcel to your chosen TNT Point, Post Office or Newsagent and to collect it at your convenience. If you are using our website for your order, you can find the complete list of pick up delivery point while placing the order.

This is a free service that enables you to place your order for collection from your chosen Boutique. Orders will be ready to collect within Boutique opening hours, 2 hours from the order being made. The order will be held in store until closing hour.

Yes, you can select the time slot of your choice for the delivery of your order, from 10 am to 11 pm.
You can choose your preferred slot from Monday to Saturday if you live in Milan or from Monday to Friday for Rome, Turin and some CAP in Brescia, Genova and Varese. You can choose to receive the delivery on the same day or in any of the following ones, in your preferred time slot.

N-point is a terminal that allows you to buy capsules of the Original Line range directly in Mediaworld stores. Click here to find the N-Point closest to you among those available

It is the service that allows you to personalize some Nespresso accessories thanks to the possibility of creating engravings with people's names, initials or short messages.

To customize your accessories, don't forget these steps:

1- Choose and add a customizable product to your cart.

2- Add the customization service by clicking on the "+" in the dedicated section at the bottom of the page.

3- Add the customization for each product you want to personalize.

4- Once you have completed the purchase, do not close the checkout page. We will redirect you to a new page where you can enter the phrases to be engraved on the accessories.

You can personalize your product with engravings showing people's names, initials or short messages, all with a font pre-selected by Nespresso.
Nespresso reserves, in its own judgment, the right to deny the personalization service in cases where the use of a message and/or inappropriate language, texts and/or symbols containing brand names and/or insignia.
It is therefore not permitted to use and engrave names, words or phrases which, by way of example but not limited to, fall into one of the following categories:

- Which consists of and/or includes part of the name of a product, service, company, organization or event owned by a third party;
- Consisting of and/or including the name or nickname of a famous person (living or dead);
- Which infringes and/or may infringe the intellectual property rights or trademarks of third parties;
- Containing and/or including vulgar, scurrilous or insulting terms;
- Contains messages that are threatening, incite violence, defamatory, obscene, discriminatory, inciting, sexually explicit or otherwise prohibited by law;
Nespresso reserves the right to refuse any name, word or phrase belonging to the above categories and which is otherwise deemed unacceptable.

Once the chosen name or phrase has been engraved, it will no longer be possible to modify it or make the product personalized.

All products can be customized which, based on the material and shape, can have an excellent result. The Nespresso products on which you can request customization are:

Portacapsule Versilo
Portacapsule Bonbonniere
Portacapsule Cube
Set da 2 tazzine PIXIE Espresso - Arpeggio & Volluto
Una tazzina PIXIE Espresso - Istanbul
Una tazzina PIXIE Espresso - Paris
Una tazzina PIXIE Espresso - Rio de Janerio
Una tazzina PIXIE Lungo - Vienna
Una tazzina PIXIE Lungo - Buenos Aires
Una tazzina PIXIE Lungo - Cape Town
Una tazzina PIXIE Lungo - Shanghai
Una tazzina PIXIE Lungo - Stockholm
Una tazzina PIXIE Lungo - Tokyo
Set da 2 tazze VERTUO Cappuccino
Set da 2 tazze VERTUO Alto
Set da 2 tazzine VERTUO Espresso
Set da 2 tazze VERTUO Mug
Set da 2 tazze VERTUO Gran Lungo
Set da 2 tazzine VIEW Espresso
Set da 2 tazze VIEW Lungo
Set da 2 tazze VIEW Cappuccino
Set da 2 tazze VIEW Mug
Set da 2 bicchieri da ricetta VIEW

At the end of your order you will be asked to complete a short questionnaire indicating the line of purchased product on which you would like to engrave and the names or short phrases to be engraved on the product.
For each product, a maximum number of characters (including spaces) to be inserted per line will be indicated, for a maximum of 2 lines per customization.

To customize your product we need a few days.
Delivery of the entire order will therefore take a few days longer than the standard delivery times. Furthermore, it is not possible to place the order with delivery during a time slot or on the same day.

Unfortunately not. Once the chosen name or phrase has been engraved, it will no longer be possible to modify or personalize the product.
If the personalized product has imperfections or is damaged, we invite you to contact our customer service on the toll-free number 800 39 20 29, active 24 hours a day.

The customization service is also active in the Nespresso Boutiques in Milan Piazza Liberty or Verona with a smaller selection of customizable products.
In all other Nespresso Boutiques the service is not active but our Coffee Specialists will be able to help and guide you in placing your order online.

The customization service is available at a cost of €5 per product line. Some products contain multiple products inside the package and the cost will always be €5 and will not be doubled.
In the Nespresso Boutiques where the service is active, as there are no shipping costs, the service is free.

The cost for customization of €5 allows the customization of all the products included in the package. So if a pack of Nespresso cups includes a pair of cups, for the cost of €5 you will have the personalization of both cups and will therefore have to leave us 2 texts to engrave. The cost of €5 corresponds to the personalization of just 1 product added to the cart. If you want to customize multiple products then you will have to add as many customizations to the cart as the number of products to be customized entered.

Each Nespresso capsule contains only the highest quality, roasted and ground coffee.
The high quality of Nespresso coffees is the result of a series of conscious choices along the entire supply chain, from the origin to the selection of the finest beans, from the dedication of the over 150,000 farmers with whom we collaborate in eighteen countries around the world to our expertise productive and up to the extraction technology used to bring an always perfect result to the cup. A wide variety of over sixty coffees, allowing us to offer the best tasting experience in the homes of customers around the world.

The Original system, to enjoy Nespresso coffee as ristretto, espresso and lungo, uses a high-pressure extraction method that releases the fresh aromas of the rich Nespresso coffee blends from each capsule.

The Vertuo system includes a wide variety of coffees made unique by a rich and soft crema, which customers can taste in six different cup lengths: Ristretto, Espresso, Double Espresso, Gran Lungo, Mug or Carafe. Vertuo's innovation lies in Centrifusion™ technology which, by reading a barcode present on each capsule, recognizes the specific dispensing parameters and precisely sets the temperature, the quantity of water and the rotations of the capsule, ensuring the extraction of a perfect coffee, with a simple touch.

The coffee capsules of the Original Line contain 5.6 grams of coffee for the Ristretto format, 5 grams for the Espresso format and 5.8 grams for the Lungo format.

The Vertuo Line coffee capsules start from 7 grams of coffee
Ristretto format up to 12 grams of the Carafe format.

Acrylamide is a component that forms naturally during the cooking of foods, such as bread, chips and cookies. Acrylamide levels in coffee are below the limits established by the European Commission and therefore do not constitute a health risk. In fact, all Nespresso coffees are below these levels.

No, the cream is 100% coffee and is the natural result of the extraction process, thanks to which it is possible to obtain a dense and velvety cream on the surface of the coffee. The presence of cream does not indicate the addition of additives or artificial substances, on the contrary it is a sign of the quality of the coffee and correct extraction and helps to improve the aroma, consistency and persistence of the flavor of the coffee.
The Original Line machines use a high pressure extraction method that creates the right balance between temperature, quantity and speed of the water, obtaining a dense and creamy cream, typical of more traditional formats.

The machines of the Vertuo Line, thanks to the revolutionary Centrifusion™ technology, allow the extraction of a wide variety of coffees made unique by a rich and soft cream.

No, a study conducted by the International Agency for Research on Cancer (IARC) found no correlation between coffee consumption and an increased risk of developing cancer.

http://www.iarc.fr/en/media-centre/pr/2016/pdfs/pr244_E.pdf

All types of coffee, including roasted and ground coffee, contain small amounts of furan in concentrations that are not harmful to health. Furan is an organic compound that forms naturally in foods during heating or cooking. It is present in a wide range of foods and beverages such as grilled vegetables, baked breads, grilled chicken, canned and jarred foods, and all types of coffee.
Furan is formed in coffee during the roasting process, a fundamental step in the production chain, as it helps to develop the typical taste and aroma of this drink.
Consumption of coffee, regardless of how it is prepared, is considered safe by all food safety authorities. Regulatory bodies, including the US Food and Drug Administration (FDA) and the European Food Safety Authority (EFSA 4104, 2015), have not provided recommendations on maximum levels of furan in dietary intake.

No, Nespresso only uses traditional coffee roasting methods. Coffee roasting is, in fact, a crucial and delicate phase, because it is in this phase that green coffee reveals its unique personality, its taste and its aromas. Nespresso roasting experts do not practice "rapid roasting", which is a roasting method that is carried out at higher temperatures and for a shorter period of time than traditional roasting, but adapt it to the coffee beans based on their characteristics , to create the highest quality coffee. The roasting carried out by Nespresso can vary from 6 to 16 minutes and from 200°C to 240°C.

Our International AAA Sustainable Quality™ Program involves over 150,000 growers in eighteen countries, with the aim of ensuring sustainable supply of coffee, improve yield and quality of crops and the living conditions of local communities. For more information click here.

Yes, all Nespresso coffees are designed to be enjoyed pure or with the addition of milk or a plant-based drink, adapting to the tastes and preferences of our customers.
For our customers who love coffee with milk, we recommend the Barista Creations range, available for both the Original Line and the Vertuo Line, which includes coffees inspired by the best baristas and suitable for the preparation of delicious recipes, all to be discovered on https://www.nespresso.com/it/it/ricette-caffe

No, Nespresso coffees (including Limited Edition and flavored coffees) do not contain allergens such as gluten, lactose or nuts.

At Nespresso we strive every day to offer our and our customers innovative machines, accessories and the best coffee experience thanks to our wide variety, all with two different extraction systems, the Original system and the Vertuo system.

Our coffees are sold in cases of 10 aluminum capsules, an ideal material for keeping the quality of the coffee intact over time, protecting it from external factors such as oxygen, humidity and light and preserving the freshness of the aromas.

It is possible to purchase our coffees in Nespresso Boutiques, online on the website www.nespresso.com, on our App and through Nespresso Customer Service on the toll-free number 800 39 20 29.

For packaging reasons, via Nespresso Customer Service, website and app, orders must contain at least 5 cases (50 capsules) for the Original line or 3 cases (30 capsules) for the Vertuo line. Shipping costs are free for orders of at least 10 cases (100 capsules).

No, Nespresso coffees do not contain any source of food allergens or gluten.

Our "Ispirazione Italiana" Line for Original Line celebrates the richness of Italian coffee culture and tradition, which is a source of inspiration for us, every day.
We have selected only a few cities for the names of these coffees, which can be representative of the richness of nuances that make coffee culture unique in our country and which vary from city to city.

The crema is a natural foam of coffee and air produced during the extraction process and is a sign of the highest quality of the coffee, as well as enhancing the pleasure of tasting it by protecting and retaining the aromas of the coffee.
Our machines are perfect for creating the perfect cream. The machines of the Vertuo Line, thanks to the revolutionary Centrifusion™ technology, allow the extraction of a wide variety of coffees with a rich and soft cream. The Original Line machines use a high pressure extraction method that creates the right balance between temperature, quantity and speed of the water, giving life to a dense and creamy cream, typical of more traditional formats.

The flavored coffees currently in the range contain aromas deriving from natural sources, carefully selected and mixed with the highest quality coffee beans.

You can purchase Vertuo Line coffees in Nespresso Boutiques, online on the website www.nespresso.com, on our App and through Nespresso Customer Service on the toll-free number 800 39 20 29.

The Vertuo Line coffee capsules have different sizes, which allow customers to taste coffees in six different cup lengths: Ristretto, Espresso, Double Espresso, Gran Lungo, Mug or Carafe.
In particular:
The smaller capsules allow you to brew coffee such as Ristretto and Espresso.
The medium-sized capsules allow you to brew coffee such as Double Espresso and Gran Lungo.
Finally, the larger capsules allow you to dispense coffee as a Mug or Carafe.

No, Nespresso coffee capsules from the Vertuo Line are only compatible with Nespresso Vertuo machines and, vice versa, coffee capsules from the Original Line are only compatible with Nespresso Original machines.

Nespresso Easy Coffee is a subscription that you can activate using your credit card. The amount of your monthly subscription will vary depending on the plan you select, and each month you’ll receive a fixed amount of Nespresso credit that you can use on our website Nespresso.com, by phone, or in our Nespresso Boutiques. The amount of Nespresso Credit you receive is equal to your monthly payment, plus an additional 10%.

If you decide it’s not for you, then you can end your subscription at any time, with no cancellation fee. Your credit will be retained in your account for 12 months.

With Nespresso Easy Coffe you will have an additional 10% credit added to your account each month

You can use your credit to purchase any Nespresso product you want: machines, coffee, delicious treats, cups or other accessories.You can use your credit to purchase any Nespresso product you want: machines, coffee, delicious treats, cups or other accessories.

Yes, your credit will expire 12 months after the end of the subscription.

The credit will be loaded each month within 4 days of receiving the monthly fee.

To provide you with the necessary support, we invite you to contact our Customer Service in one of the following ways:

by calling the toll-free number 800 39 20 29, which is available 24/7
writing in chat or whatsapp from 8:00 to 22:00

If you want to change the installment, you can interrupt your Nespresso Easy Caffè plan at any time, without further additional costs, and activate a new one with the installment that best meets your needs.

You will be able to update your credit card details independently via the website www.nespresso.com.

After logging in to your personal area via email and password, follow these simple steps:

- from the "my Account" drop-down menu select the "Nespresso Easy" item

- for the active plan you wish to modify, click on "Plan details"

- inside the "payment method" area click on "Add a new credit card"

- select the "Credit card" item and enter the data relating to the new credit card.

Alternatively, you can always change the data by calling the toll-free number 800 39 20 29, which is available 24 hours a day, 7 days a week.

Yes, your plan lasts as long as you continue to make your monthly payments. If you decide Coffee Subscription by Nespresso is not for you then you can terminate it at any time without penalty.

Nespresso Easy Macchina is a subscription that can be subscribed to with a credit card or PayPal, simple, immediate and full of advantages. The Nespresso Easy Macchina subscription plans work like this: by joining, you will choose the plan that best suits your needs and, only for the first month and when the plan is activated, you will pay an initial contribution (the amount of which varies depending on the plan chosen) together with the first monthly fee, in a single payment.

In the following months and for the entire duration of the contract, equal to 12 months for all Easy Macchina plans, you will pay the monthly fee foreseen by the plan by credit card or PayPal. This amount will be transformed into credit available on your customer card, which you can use for your purchases of coffee or any Nespresso product. The credit is cumulative, so you can choose when to use it. After 12 months, you can decide whether to keep the subscription and automatically become an Easy+ customer with even more benefits or close the subscription by communicating before the next installment is charged.

By activating an Easy Macchina subscription plan, your monthly credit will be cumulative and usable throughout the Nespresso world. Furthermore, as an Easy customer, you will be able to enjoy a series of advantages during the year, namely: always free delivery and dedicated 24-hour assistance; in the 13th month from the activation of the plan, customers automatically become Nespresso Easy+, thus obtaining even more benefits and dedicated extra services: 10% extra credit, a free sleeve of coffee for every 10 purchased and access to Ambassador status, thus enjoying exclusive experiences.

You can use your credit to purchase any Nespresso product you want: machines, coffee, delicious treats, cups or other accessories.

The credit may be used up to 1 year after termination of your contract.

You can change or cancel your Nespresso Easy Macchina subscription within 14 days of signing up for the plan without any cancellation penalty. To exercise the right to cancel the plan you will need to contact the toll-free number 800 39 20 29 or go to a Nespresso Boutique. After 14 days from signing up, if you wish to withdraw from the subscription before the 12 months of the contract have passed, you will be required to pay a cancellation fee, according to the conditions specified in the Regulations which can be download here Regolamenti Termini e Condizioni | Nespresso ®

Yes, the machine will be yours since the first day of your subscription.

To provide you with the necessary support, we invite you to contact our Customer Service in one of the following ways:

by calling the toll-free number 800 39 20 29, which is available 24/7
writing in chat or whatsapp from 8:00 to 22:00

It is not possible to change an active plan within the contract period, which is 12 months for all Easy Macchina plans. If you wish to subscribe to a different plan it will be necessary to subscribe to an Easy Macchina plan and, if you wish, you can request the deactivation of the automatic renewal of the previous plan upon expiry of the mandatory period provided for in the contract.

The credit will be loaded each month within 4 days of receiving the monthly fee.

You will be able to update your credit card details independently via the website www.nespresso.com.

After logging in to your personal area via email and password, follow these simple steps:

- from the "my Account" drop-down menu select the "Nespresso Easy" item

- for the active plan you wish to modify, click on "Plan details"

- inside the "payment method" area click on "Add a new credit card"

- select the "Credit card" item and enter the data relating to the new credit card.

Alternatively, you can always change the data by calling the toll-free number 800 39 20 29, which is available 24 hours a day, 7 days a week.

You can subscribe and keep active up to 3 Nespresso Easy Macchina plans

Easy+ is the enrichment of your Nespresso Easy plan to reward your loyalty. After one year, you will be able to enjoy further benefits including 1 free coffee sleeve for every 10 coffee sleeves purchased (with a maximum of two free coffee sleeves per order), 10% extra credit and Ambassador status to make it even more extraordinary your Nespresso ritual. Your plan will become Easy+ automatically after 12 months of activating an Easy Macchina plan.

Logging in at Tutte le Offerte e Promozioni Nespresso | Scopri Ora  you'll see all the promotion reserved for you

Inside the email received you will find an ORDER NOW/BUY NOW button, by clicking it you will be directed to the site where you can view the promotion in a box at the bottom of the page, which will guide you through the order.

(example image; the message varies from promotion to promotion)

At Tutte le Offerte e Promozioni Nespresso | Scopri Ora  you can select the promotion you are interested in and, by clicking on the box, you will be guided to place your order.

(example image; the message varies from promotion to promotion)

In the case of promotions with a minimum threshold of capsules required, once the boxes have been selected, the "ADD" button will be visible in the banner dedicated to the promotion.

(example image; the message varies from promotion to promotion)

By clicking the button you can select the desired gift from those offered.

Once you have made your choice you will see the free gift inserted in your cart.

In the case of discounts on products, after selecting the item to buy, the discount will be displayed directly in the cart.

First of all, we suggest using our website and not out app in those cases.

If you are logged in our website but cannot see the free gift, please check that the account you are logged in is the correct one.

If you still cannot see the gift, please contact us using the toll-free number 800 39 20 29, via chat or via email.

The values ​​and conditions of use of Nespresso promotional vouchers vary based on the initiatives through which the vouchers are distributed.
The Nespresso promotional voucher is not a paper voucher but a credit loaded onto your Customer Card and can only be spent in a period following the crediting of the voucher itself.

To find out the details on the usability of the voucher you have, we remind you to refer to the regulations or terms and conditions that govern the initiative with which you received it, in the regulations section on our website https://www.nespresso. com/it/it/regulations

Click here to access the dedicated platform for redeeming the voucher. If you need further information click here, where you will be guided to finalize your promotional order.

After redeeming the first discount voucher on the promozioni.nespresso website, in a Boutique, or through the free toll number, you will receive the promotional codes via email from Nespresso. These codes will allow you to redeem the three vouchers through the Nespresso.com website by entering the code in the dedicated field, directly in a Boutique, or by calling the free toll number and providing the code received via email.

The vouchers cannot be combined with each other and each voucher is worth €20.00, valid for a purchase equal to or greater than €40.00. You can use the vouchers within 12 months from the redemption of the first discount voucher.

You can view your status through the "my account" section, by logging in via email address and the password you created. You will be able to view the benefits reserved for you via the link https://www.nespresso.com/it/it/benefits-nespresso#!

You are entitled to a decalcification kit for €1 for every 700 Nespresso capsules purchased using the promo code DK_LOVER, up to a maximum of 3 Descaling Kits.

The count of valid capsules for receiving the decalcification kit starts from the month of your last anniversary as a customer (the "anniversary month" refers to the month in which you made your first Nespresso coffee purchase) for 12 months, and resets in the same month of the following year's anniversary.

The €1 decalcification kit is available for Connoisseur, Expert, and Ambassador customers.

Nespresso capsules are made of aluminium, a 100% recyclable material. Furthermore, for over 25 years Nespresso has been investing in dedicated recycling systems with the aim of making capsule recycling simple and generally having a positive impact on the territories in which we operate.

Our recycled capsules fall back into the aluminum value chain, where they are reused for a wide range of products - such as car engines, bicycles, computers, cans or even new capsules. We also reuse coffee grounds to create nutrient-rich compost or green energy. In Italy, in particular, coffee grounds are used for the cultivation of plots of land in the province of Novara, intended for rice fields. The rice produced thanks to this natural fertilizer is purchased by Nespresso and subsequently donated to the Banco Alimentare of Lombardy, Lazio, Piedmont and Puglia.

We use aluminum because it is the best material to protect the freshness, taste and quality of our coffees. Aluminum is a naturally occurring metal and is infinitely recyclable. Thanks to aluminum, additional packaging is not necessary to protect freshness and taste. Recycled aluminum is extremely versatile. It is estimated that 75% of the aluminum produced is still in use today. Aluminum is used for a wide range of products, from food packaging to cars and computers, from window frames to bicycles.

Nespresso capsules require a special grade of aluminum and the availability of recycled aluminum in this specific grade is very low. We use recycled Nespresso capsules to create new capsules where possible and environmentally significant.

After being returned by customers to the partner boutiques and ecological islands throughout Italy, the capsules are processed to separate the aluminum from the spent coffee. Aluminium, an infinitely recyclable material, is sent to a foundry to be transformed into new objects, coffee becomes compost for the cultivation of rice in Italy, then bought back by Nespresso and donated to food banks in Lombardy, Lazio, Piedmont and Puglia. Find out more about our Da Chicco a Chicco project https://www.nespresso.com/it/it/caffe-sostenibile

At Nespresso, as is known, we have chosen aluminum for our capsules to protect the high quality of the coffee but also because it is light and infinitely recyclable. But Nespresso has also recently launched its first paper-based compostable capsules in Switzerland and France, certified as "OK compost HOME" and "OK compost INDUSTRIAL", which can be disposed of through separate collection in the organic waste bag and is collaborating tirelessly with local authorities to promote public composting initiatives.

We believe portioned coffee makes sense from a sustainability perspective. We use the Life Cycle Assessment (LCA) approach to measure the carbon footprint of our products. We are working at all stages of our product's life cycle, from the bean to the coffee in your cup, to reduce our environmental impact. Since 2009, we have already reduced the carbon footprint of each cup of Nespresso coffee by more than 20%.

We use the Life Cycle Assessment (LCA) approach to measure the environmental impact of our products. This approach shows that the greatest impacts are those related to the coffee cultivation processes, followed by the machine use phase. Packaging is not the main driver of environmental impact, it is only in third place. With the Nespresso portioned system, when you prepare your coffee you use the exact amount of water, coffee and energy needed to produce a cup without wasting resources - minimizing the waste of food, water and energy. The timely use of resources in a precision consumption system can actually reduce waste, and in many scenarios this more than offsets the additional packaging used for portioned coffee.

With Nespresso it is possible to recycle coffee capsules by returning them after use to boutiques with an active recycling area and to partner eco-islands throughout Italy. Subsequently, aluminum and spent coffee will be separated and processed. In the provinces of Lecco, Lodi, Monza and Brianza and in some municipalities of Milan we have started a recycling system that allows us to differentiate the capsules used in the lightweight multi-material bag together with other aluminum products. Our ambition is to include our aluminum capsules in collective recycling schemes, which is why we are continuing to work with governments and local authorities.

The capsules of the Nespresso professional line can be recycled just like household capsules. The collection and recycling of professional capsules are negotiated individually with our business customers following checks and feasibility.
We continue to work to create personalized services in the countries where we are present, so that our customers can recycle their capsules.

You can return your used capsules for recycling at our Nespresso Boutiques. You can find the complete list of Recycling Drop off Points here.

A refurbished machine is a machine that was returned to us a few days after purchase and to which we decided to give a second life: the removable parts (for example the capsule collection drawer) have been replaced, while the internal ones have been totally sanitized and tested by our technicians.

Yes, the warranty on refurbished Nespresso machines is two years, like on new machines.

Each machine is tested, verified and tested by our technicians in all its functions, so as to guarantee its correct functioning.

All reconditioned machines are inspected by our technicians before sale. They are in excellent condition, but some may show light signs of use, which do not compromise the functioning of the machine.

The 766 error code indicates that there’s a problem with the credit card. Check your details again or try another credit card. If the problem persists, please contact us by phone at 800.39.20.29

To change a forgotten password you need to follow these simple steps:

1) Click on “Login to your account” then “Forgot your password”

2) Indicate the e-mail address used to place orders

3) We will send you an automatic email containing the link to set your new password.

You will be able to update your credit card details independently via the website www.nespresso.com.

After logging in to your personal area via email and password, follow these simple steps:

- from the "My Account" drop-down menu select the "Quick Order" item

- in the "choose your preferred payment method" area, select the "credit card" item and make the relevant changes.

Alternatively, you can change the data by calling the toll-free number 800 39 20 29, which is available 24 hours a day, 7 days a week.

The 3D Secure code was created by Visa and Mastercard to add a high level of security for online purchases, similar to chips and PINs in stores.

The 3D pop-up will show the personal message you used when you registered and you will need to enter your 3D Secure code. This pop-up is controlled by the bank that issued the card, not Nespresso.

Payment will not be authorised until you enter the correct code, so you will not be charged for the purchase. You may not be able to complete the order process if you have entered your details incorrectly too many times. In that case you’ll have to contact your bank.

Nespresso does not have access to your 3D Secure data as it is confidential and held by your bank, so our coffee specialists can’t help you if you’ve forgotten this information. However, there are pop-up instructions to let you know what to do if you forgot your password. Remember that the Verified by Visa password or Mastercard SecureCode is not the same as your Nespresso account password.

Yes, Nespresso takes all reasonable measures to ensure that your Data is not accessible to third parties. Access to the Data is limited, on a need-to-know basis, to that of our employees, who are adequately trained to observe rigorous standards of confidentiality in managing the Data.

To ensure the security and confidentiality of the Data that Nespresso collects online, we use secure data networks, such as firewalls and password protection (as indicated by the appearance of a padlock near the address bar on the payment screen).

We have put systems in place to create safe, reliable websites for us and our visitors. However, please bear in mind that the Internet is not considered to be a 100% secure environment, therefore the confidentiality of data provided by you or material transmitted via our websites or by email cannot be guaranteed by Nespresso.